Dr Baldwin,

I emailed you the link less than 15 minutes after you emailed me. You just emailed me again saying that you were waiting for the link. Please check your spam folder.

For good measure, I just resent the link.

Hello Philip,

I checked our system and no payment was received on the renewal date (November 15th).

Please contact me at support [at] hauptwerk.com. Do not reply here. Thank you.

Hello Bob,

Thanks for reporting the error. No worry, the order was completed correctly (as you saw). It is a problem with the page footer not being displayed correctly. The problem is noted and will be corrected soon.

Good morning Thomas, Sorry, but I never received an email from you at Hauptwerk's support (email address used is not valid). It is important when you place an order to email me so I'm aware that a new license order was made so I can retrieve it from our ordering/accounting system. To send me an ...

Good morning Dan, Thanks for your message. I reported the problem to the development team. In the meantime, you should have received an email confirming your order (check your spam if you haven't) and you will find the ilok code and, at the bottom of the email, the links to request a download link ...

Hello FJL,

You can now proceed with your order. New licenses were added to the store.

Hi, Just resent the reply. Please check your spam folder. Also, note that the support email domain is coming from @hauptwerk.zendesk.com To summarize, there is nothing to download. The license migration package will allow you to upload and have your migration file processed.. Once your license ...

Hello Paul,

Good question... and I will let Martin reply to that when he is back from his vacations.

Good evening,

All Hauptwerk's systems that I'm installing use monitor(s) mounted on an articulated arm. Not only can you rotate the monitor, but it will free the space used by the monitor's foot to put music books. You will also be able to properly position the monitor (height and distance).

Hi, You will need to highlight using CTRL + click to select individual (non continuous) ranks. For example: - click on the rank (Front) - scroll down to find the next perspective - CTRL+click the rank (Diffuse) - Scroll down to find the next perspective - Ctrl+click the rank (Distant) etc. Hope that ...

Good afternoon, You must surrender your Hauptwerk 7 license. Please do the following steps: - Start iLOK Manager - Sign-in - Right-click the Hauptwerk 7 license and select deactivate - Right-click the Hauptwerk 8 license and select ACTIVATE and follow the instruction to surrender the Hauptwerk 7 ...

Good afternoon Antonio,

I've emailed you from support. We apologize for the problem you had emailing support direct.

Don't hesitate to reply to the email I sent you if needed, that one will reach me.

Good morning Thom, Sorry for the delay getting back to you, some problems (as you saw) with the website were preventing me to access information. To do to migrate your licenses from your Hw4 dongle to iLOK: You should now be able to access our store. Please order the Hauptwerk License migration ...

Good afternoon Eric,

I just emailed you. If additional information is needed, simply reply to the email.

Good afternoon, We apologize for the inconveniences. Right now we can't offer new subscriptions (because of communication problems with iLOK' servers. Ilok and our web team are working on it) but by renewing within your account you used a "loophole". As you saw, no license was deposited (because of ...