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About licence request

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About licence request

Postby peterdenboer » Sat Apr 13, 2019 10:59 am

Dear Milan

Last thursday i bold the sampleset of Dingelstaedt from jiri.
I receive from jou a licence update request. Frist i did sent the file from the subpagina
And after if answer on your requestmail. But i still didnt got a answer from jou.
Regards peter den Boer
Last edited by peterdenboer on Mon Apr 15, 2019 3:41 pm, edited 1 time in total.
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Re: About licence request

Postby anco111 » Mon Apr 15, 2019 4:00 am

As I answered you on the dutch HW forum, just have a little patience.. :)
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Re: About licence request

Postby smfrank » Mon Apr 15, 2019 6:17 am

I've been waiting since Thursday morning.
Apparently they don't work on the weekends.
Maybe today I will get my update.
I don't care what the 'excuses' are, this is a terrible business model.
Steve
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Re: About licence request

Postby hschoof » Mon Apr 15, 2019 6:24 am

Have you checked your Junk Mail? Sometimes items accidentally end up in there.

Regards
Hans
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Re: About licence request

Postby smfrank » Mon Apr 15, 2019 6:39 am

hschoof wrote:Have you checked your Junk Mail?

Of course!
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Re: About licence request

Postby B. Milan » Mon Apr 15, 2019 3:33 pm

Hello Peter,

Our apologies for the longer than usual turn around for your license. It was sent back the other day you should have gotten it by now. Please let me know if not.

Due to the increasing number of Hauptwerk customers and new instruments available updates are taking longer than usual. As discussed in another thread I wrote we are working on an entirely new licensing system as we realize the current system is not ideal and takes longer than we would like to get our customers their updates. With the new system licensing will be nearly instant!

Thank you again for your patience! I hope you enjoy playing the new organ you purchased.
Regards,
Brett Milan
http://www.hauptwerk.com
http://www.milandigitalaudio.com
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Re: About licence request

Postby peterdenboer » Mon Apr 15, 2019 3:38 pm

Hello Milan,
Today i recieved. thank you very much.

Regards, Peter
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Re: About licence request

Postby engrssc » Mon Apr 15, 2019 3:39 pm

B. Milan wrote:With the new system licensing will be nearly instant!


High 5 on that. :)

Rgds,
Ed
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Re: About licence request

Postby dhm » Mon Apr 15, 2019 6:55 pm

I just got a licence update back, less than *20 minutes* after sending the request in.
Thanks, Brett!
Douglas Henn-Macrae
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http://www.midi-organs.eu / http://www.gundulf.org.uk
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Re: About licence request

Postby smfrank » Mon Apr 15, 2019 7:11 pm

I received mine at 3:35pm today, April 15, after purchasing it Thursday, April 11 at 8:28am.
Yeah. Thanks.
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Re: About licence request

Postby StephenM » Thu Apr 18, 2019 3:55 am

Peter,
I am glad you are now playing the Dingelstaedt.
Are you enjoying it?
Have you mastered all the switches?

Stephen
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