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No reaction from MDA to E-Mails

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No reaction from MDA to E-Mails

Postby tf11972 » Fri Jul 12, 2019 6:06 am

I would like to publish my new sample set soon and have already sent a mail to MDA twice for this purpose that I need a serial number for the encryption. But I don't get any reaction from MDA to my emails. What goes wrong?
Best regards
Thomas

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Re: No reaction from MDA to E-Mails

Postby engrssc » Fri Jul 12, 2019 8:25 am

Have you checked your spam/junk file?

Rgds,
Ed
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Re: No reaction from MDA to E-Mails

Postby tf11972 » Fri Jul 12, 2019 10:39 am

Yes, I have.
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Thomas

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Re: No reaction from MDA to E-Mails

Postby dhm » Fri Jul 12, 2019 6:49 pm

I have had delayed responses to e-mails too.
They are probably very busy (a) because of the current sale, and (b) because they are working hard on a new security system.
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Re: No reaction from MDA to E-Mails

Postby engrssc » Fri Jul 12, 2019 7:18 pm

dhm wrote:They are probably very busy (a) because of the current sale, and (b) because they are working hard on a new security system.

And V 5.0 too, maybe?

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Re: No reaction from MDA to E-Mails

Postby smfrank » Fri Jul 12, 2019 9:27 pm

engrssc wrote:And V 5.0 too, maybe?

Haha. That's a good one!
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Re: No reaction from MDA to E-Mails

Postby Andrew Grahame » Fri Jul 12, 2019 11:21 pm

Hi tf11972,

You're not alone in this regard. MDA have not responded to a number of emails from myself and others regarding other matters in the past week and a half.

However in the midst of this they did respond to process a dongle update for a sample set purchase.

I continue to give them the benefit of the doubt regarding their current work pressures.

Andrew
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Re: No reaction from MDA to E-Mails

Postby Erzahler » Sat Jul 13, 2019 3:12 am

smfrank wrote:
engrssc wrote:And V 5.0 too, maybe?

Haha. That's a good one!
Steve

Give it time. I doubt they have the resources of Microsoft et al.
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Re: No reaction from MDA to E-Mails

Postby Doug S. » Sat Jul 13, 2019 12:00 pm

I too have been ignored in my request for sampling documentation. I just hope HW doesn't get snatched up by a large toaster manufacturer.
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Re: No reaction from MDA to E-Mails

Postby smfrank » Sat Jul 13, 2019 12:43 pm

Doug S. wrote:I just hope HW doesn't get snatched up by a large toaster manufacturer.
You mean large toaster VS small toaster?
Seems a more appropriate snide remark on a pipe organ forum.
Maybe you should figure out your priorities.
Steve
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Re: No reaction from MDA to E-Mails

Postby Doug S. » Sat Jul 13, 2019 2:03 pm

Smallfrank?
How's that for snide?
Doug
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Re: No reaction from MDA to E-Mails

Postby B. Milan » Tue Jul 16, 2019 1:21 am

Hello all,

Apologies, we are doing the best we can do get to emails for support while we are working on several new things at once. Thomas I will get back to your email shortly regarding your new instrument. Thanks for your patience!
Regards,
Brett Milan
http://www.hauptwerk.com
http://www.milandigitalaudio.com
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Re: No reaction from MDA to E-Mails

Postby engrssc » Tue Jul 16, 2019 8:20 am

Thanks for the reply, Brett. I think most of us understand the situation, albeit mixed with impatience. :wink: That includes waiting for new sample set license activation for which I am also waiting. :roll:

Rgds,
Ed
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Re: No reaction from MDA to E-Mails

Postby tf11972 » Tue Jul 16, 2019 4:10 pm

Thanks, Brett! :D
Best regards
Thomas

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Re: No reaction from MDA to E-Mails

Postby Doug S. » Tue Jul 16, 2019 4:39 pm

Thanks Brett,
Hope all is going well and smoothly.
Doug
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