Congratulations to the team for delivering HWV and great to see Martin back on the forum supporting the community. I'm undecided about upgrading - on one hand I want to support the development and continuity of HW and see the cost of upgrading a small price to pay for the immense value I get from HW; on the other hand there are no key features I need in this release and I am disappointed with the way the release has been handled. It may be a moot point because I've not received a coupon code!
I am interested to understand more about the following statements in the release notes:
Am I correct in understanding the following points:
I am interested to understand more about the following statements in the release notes:
Technical support is now available from Milan Digital Audio via Hauptwerk Technical Support Incidents
raised via our website support ticket only. If your Hauptwerk v5 license (or license upgrade) is purchased
from Milan Digital Audio directly (not via a reseller), then some free support incidents are included, as
follows. To receive support from Milan Digital Audio in other cases a Hauptwerk Technical Support
Incident, or support plan, needs to be purchased from Milan Digital Audio. For further details please see
the Hauptwerk license agreement on our website (or on the Help menu in this version of Hauptwerk), and
Hauptwerk Technical Support Incident and support plan pricing on our website:
o Hauptwerk Advanced Edition v5-specific perpetual licenses/upgrades: at most 4 free support
incidents within the first 90 days from the date of license (or license upgrade) purchase.
o Hauptwerk Advanced Edition subscription licenses/upgrades: at most 4 free support incidents
within the first 90 days from the date of first purchase in the first year, and at most 2 free
support incidents within the first 90 days of each subsequent renewed year.
o Hauptwerk Lite Edition subscription licenses/upgrades: at most 1 free support incident within the
first 90 days from the date of first purchase in the first year (and none in subsequent renewed
years).
Am I correct in understanding the following points:
- HWV product comes with no support unless bought directly from MDA and not resellers?
- Support is no longer given by representatives of MDA on the forum?
- That support is capped to 4 tickets irrespective of whether the software or user is at fault?