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orders@milandigitalaudio.com not longer monitored

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pcundmusik

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orders@milandigitalaudio.com not longer monitored

PostTue Dec 17, 2019 11:53 am

I have tried to get dongle updates for HW4 instruments from vendors other than MDA. I´ve heard from my colleague, that this email address is no longer being monitored for Hauptwerk license updates.
The form on hauptwerk.com + support + v4-license-updates should be used instead of the old email address. This form only allows upgrades for HW-licenses and MDA instruments which have an order no.
I have a customer who has bought two MDA instruments. It´s not possible to tell this form, that I need an upgrade for instruments of an other vendor than MDA and for which instruments I would like to have the update. There seems to be something wrong.I have only being asked for the following informations: First Name, Last Name, Email, Order/reference number, path of the license update request file.
Uwe
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M. Qualley

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Re: orders@milandigitalaudio.com not longer monitored

PostTue Dec 17, 2019 12:39 pm

Hello!

This is not accurate.

We are simply phasing out orders@milansigitalaudio.com.

Please use:

updates@hauptwerk.com

and for support

support@hauptwerk.com

Thanks!
Michelle
Michelle Qualley
Director of Marketing & Business Operations
MILAN DIGITAL AUDIO
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zurek

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Re: orders@milandigitalaudio.com not longer monitored

PostTue Dec 17, 2019 2:06 pm

Unfortunately, there are customers of Sonus Paradisi, who bought encrypted sample sets long ago Hauptwerk 5 was launched (on 3rd or 4th December), and they still did not get their dongles updated. That is frustrating.
Jiri Zurek,
Prague
http://www.sonusparadisi.cz
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dhm

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Re: orders@milandigitalaudio.com not longer monitored

PostTue Dec 17, 2019 6:18 pm

For several years I have always sent HW4 dongle update request files to orders@milandigitalaudio.com, and the updates have always come back to me from that address (even as recently as today).
So far no-one has told me I should stop doing this.
Douglas Henn-Macrae
Authorized Hauptwerk Reseller
http://www.midi-organs.eu
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pwhodges

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Re: orders@milandigitalaudio.com not longer monitored

PostTue Dec 17, 2019 7:06 pm

In any case, normal and routine practice would be to request that people change to using the new address but ensure that mail to the old address continues to be forwarded to the new for months at the least rather than saying it won't be looked at any more!

Paul
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B. Milan

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Re: orders@milandigitalaudio.com not longer monitored

PostTue Dec 17, 2019 10:24 pm

This orders@ account has an auto-reply now with further information. We are simply trying to keep the V4 updates in their own account as the orders@ account is getting flooded and has become much more than simply an order or update account and it is difficult to sort the actual v4 update emails. So in order to help facilitate a more expeditious turn around with the older dongle update system we would kindly request that everyone begin sending the license updates to this address instead.

Thanks!
Brett Milan
Owner
MILAN DIGITAL AUDIO
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B. Milan

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Re: orders@milandigitalaudio.com not longer monitored

PostTue Dec 17, 2019 10:31 pm

I should have clarified, the requested email to send V4 license updates to is updates - at - hauptwerk.com (remove dashes and replace at with @, this is to avoid spam bots hitting this email account).

Thanks!
Brett Milan
Owner
MILAN DIGITAL AUDIO
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dhm

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Re: orders@milandigitalaudio.com not longer monitored

PostWed Dec 18, 2019 12:32 am

Received & understood. Will do. Thanks for clarification.
Douglas Henn-Macrae
Authorized Hauptwerk Reseller
http://www.midi-organs.eu

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