Tue Dec 17, 2019 11:53 am
I have tried to get dongle updates for HW4 instruments from vendors other than MDA. I´ve heard from my colleague, that this email address is no longer being monitored for Hauptwerk license updates.
The form on hauptwerk.com + support + v4-license-updates should be used instead of the old email address. This form only allows upgrades for HW-licenses and MDA instruments which have an order no.
I have a customer who has bought two MDA instruments. It´s not possible to tell this form, that I need an upgrade for instruments of an other vendor than MDA and for which instruments I would like to have the update. There seems to be something wrong.I have only being asked for the following informations: First Name, Last Name, Email, Order/reference number, path of the license update request file.
Uwe