no subscription

On 12-11 I have purchase advance license HW 5 but this morning my subscription was cancelled and refunded (but i can't see money on my credit card)....why??
I can't start hauptwerk.

Any solution?

THX

[mdyde]

Hello Franz,

[Topic moved here.]

Sorry to hear about that. I don't know what that would be myself, but I've marked this thread for the attention of the people who handle orders.

[M. Qualley]

Franz,

I believe this has been corrected. There was an issue with your order. It should be fixed now.

We will reach out to you directly.

Your subscription should be fine now.

Thank you!
Michelle