Expected wait time for version 4.2 license updates?
Posted: Thu Jan 09, 2020 3:58 pm
Is there any new guidance on how long the response time is for getting updates to Hauptwerk 4.2 licenses? The vendor of a sample set I purchased back in 2019 indicated that a license update should be expected within 24 hours of submitting the request, but I'm several days past that time and am starting to wonder if the response to my request got lost somewhere in the Internet.
For what it is worth, I submitted the request via the Hauptwerk website and included my email address, the name of the sample set, the name of the vendor and my order number. The website indicated that the message was received after I clicked the 'submit' button. I've been checking my spam folder as well as my inbox, as a precaution.
At what point should someone re-submit the license update request, or contact Hauptwerk about the status of the request?
Thanks.
For what it is worth, I submitted the request via the Hauptwerk website and included my email address, the name of the sample set, the name of the vendor and my order number. The website indicated that the message was received after I clicked the 'submit' button. I've been checking my spam folder as well as my inbox, as a precaution.
At what point should someone re-submit the license update request, or contact Hauptwerk about the status of the request?
Thanks.