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Re: Expected wait time for version 4.2 license updates?

PostPosted: Wed Jan 15, 2020 1:17 am
by seh52
Thanks for your note, Michelle. I followed instructions, resubmitted the license update request and look forward to receiving the license update.

Re: Expected wait time for version 4.2 license updates?

PostPosted: Sat Jan 18, 2020 1:07 pm
by seh52
Thanks to help from Michelle, my January 7 license update request was completed yesterday, January 17.

Re: Expected wait time for version 4.2 license updates?

PostPosted: Tue Jan 21, 2020 11:57 am
by Pete_K
I submitted my second licence update request on January 14 and still haven't received the update. This time I used the order number from the 'subject' line of the vendor's order summary, and also included the name of the vendor in the 'Order/reference number' field. Any chance you can help get this sorted out, Michelle?

PS: Since I submitted my second update request a bit before seh52's second request, I decided to submit it again but this time just used the number from the 'subject' line of the vendor's order summary (with no other information) in the web page's 'Order/reference number' field. I can provide you with that number if you want to contact me via private message.

Re: Expected wait time for version 4.2 license updates?

PostPosted: Thu Jan 23, 2020 4:10 pm
by jackhsmit
The "stated" waiting time for HW4 License updates has, as far as I know, always been a "rubbery" 24 hours. Until recently the HW website stated that MDA "usually" responds with 24 hours. I have seen NO adjustment of that claimed response time since the website "changed" when HW5 was launched.

Alas,my interaction with Milan on this level is too new to know any better times --- my installation, then Basic and Advanced progression (for which I needed Milan intervention and responses) is from March to August 2019. I have no better experience with Milan than a repeat-experience of very consistent breach of that agreement. This week, for the umtienth time, I am waiting for a V4 License update, first requested by Forestpipes (for the Waldkirchen sampleset) last Sunday 19 January.

Yesterday I sent a reminder to Milan, and sent them a License update request file I generated "to help their process".

Many folks here are excited about HW5. I am not. I suspect the MAIN reason for the launch of HW5 is so that Milan does not have to manually send License updates to the worldwide population of Hauptwerk. I have no other impression from Milan as a deeply entrenched attitude of Passive Resistance against doing this License update job for its customers.

Every time this situation has arisen I'm back at the same point: having just spent hundreds of dollars, but needing confirmation from Milan (which does NOT arrive for days and days and days, then a week, or two...), I walk around the house in a semi-tortured state, knowing I'm as dependent on "the goodwill" of Milan as a newborn baby is on a response from mother, until this job is done.

This aspect of owning a HW system is the MAIN frustrating and infuriating experience I have had since first installing the software. And it has determined the deep and consistent level of negativity I feel about this company.

Re: Expected wait time for version 4.2 license updates?

PostPosted: Fri Jan 24, 2020 11:10 am
by Pete_K
I submitted my first update request on January 4 and another request on January 14, after Michelle said that all requests through 1/12/20 had been processed. Either delays have grown substantially or there is something wrong at MDA's end. I'd think sample set vendors would be concerned about this, since it probably has an impact on their sales. There is another sample set I would have purchased by now if I had confidence in getting the license update.

Re: Expected wait time for version 4.2 license updates?

PostPosted: Fri Jan 24, 2020 11:24 am
by zurek
Yes, recently, I had to refund money to a customer who was waiting for his dongle update since the beginning of December and it never happened.

Also, there is a customer who is waiting for the licence transfer since 25th December, and it seems there is no dongle update for him yet.

I hope they will fix it soon in MDA.

[But this does not relate to non-encrypted sample sets which may be used right after installation without any dongle update, and it also does not relate to HW5, where the licences for the dongle are supplied by me, not by MDA.]

Re: Expected wait time for version 4.2 license updates?

PostPosted: Fri Jan 24, 2020 6:24 pm
by Pete_K
Good news and bad news. The good news is that I received a license update today. The bad news is that when I tried to install it a message popped up saying it couldn't be installed because a second license update request had been created, which is not correct. Should I go ahead and create a NEW license update request and submit it? The message said not to do that unless specifically directed to do so by MDA or a vendor.

Re: Expected wait time for version 4.2 license updates?

PostPosted: Fri Jan 24, 2020 10:53 pm
by M. Qualley
All V4 license updates are being processed today or have been processed. If you are still having issues, please resubmit your request.

Pete, I have reached out to you directly to get this resolved for you.

Jack you should have yours as well, sorry for your delay.

This issue with waiting for updates has been resolved with iLOK and version V. It is instant from MDA. So this frustration with waiting will be over once you upgrade.

Reminder V4 license updates will not be supported past March 31, 2020 and the introductory pricing on upgrading expires on 1.31.2020. If you need an upgrade coupon please email me at upgrades@hauptwerk.com

Thanks for your patience and we move toward the new and improved iLOK licensing management system.
Michelle

Re: Expected wait time for version 4.2 license updates?

PostPosted: Sun Jan 26, 2020 1:07 pm
by Pete_K
Thanks, Michelle. Apparently I need to generate and submit a new license update request, so I have done that. Any help you can provide in getting it processed would be appreciated. I can provide you with the order number that was used in the submission form if that would be helpful.

Re: Expected wait time for version 4.2 license updates?

PostPosted: Thu Jan 30, 2020 5:39 am
by Cees H
I'm a user of Hauptwerk 4.2 version.

I bought a sampleset from supplier Voxus Organs (the Muller Organ of Haarlem) and I have send a license update request file on Monday 27 january. However, I read on a forum that no more licenses are given for Hauptwerk 4.2. Is that true? Then I still have a problem. I hope it will be read on this forum and maybe anyone from MDA can help me.

Greetings,
CvdH

Re: Expected wait time for version 4.2 license updates?

PostPosted: Thu Jan 30, 2020 5:48 am
by mdyde
Hello Cees,

My understanding is that Milan Digital Audio will still be processing v4 sample set licence update requests (for those people continuing to use v4) until 31st March 2020, as Michelle mentioned earlier in this thread (and as is covered in more detail here: viewtopic.php?f=10&t=17833#p133617 ).

Re: Expected wait time for version 4.2 license updates?

PostPosted: Thu Jan 30, 2020 5:53 am
by Cees H
Okay, thanks! I'm still waiting...

Gr. Cees

Re: Expected wait time for version 4.2 license updates?

PostPosted: Thu Jan 30, 2020 6:13 am
by mdyde
Thanks, Cees.

Re: Expected wait time for version 4.2 license updates?

PostPosted: Wed Feb 05, 2020 9:54 am
by M. Qualley
Pete,

I believe you are taken care of but I am going to touch base with you via email.

Thanks!
M

Re: Expected wait time for version 4.2 license updates?

PostPosted: Wed Feb 05, 2020 9:59 am
by M. Qualley
Cees,

I just reached out to you directly to be sure you are satisfied!

Thank you!
Michelle