Perhaps I am the first one who accidentally saw these "news": Hauptwerk VI has been released - and you want us to pay another 99 USD for the update.
Of course there are some minor improvements, but an expensive paid update only 11 months after the big release of Hauptwerk V?
To be perfectly honest, I was a loyal and understanding customer. Unlike many others I was perfectly fine with the paid update for Hauptwerk V, since you did a big step forward, and it was the first update after more than 8 years! So I was definitely willing to pay the price to get this new (apparently) future-proof version and to support the business.
But: Of course I assumed, that you will support your customers with free updates for a few years, until you release the next "big" paid update. But not for only 11 months?!
Moreover one is more or less forced to upgrade, because you clearly state in the Release Notes:
"Unless you have purchased (or have been supplied with) an upgrade to this version, v5.0.1 will continue to be supported for a maximum period of 12 months from the date you purchased a license for it (either a new license or an upgrade), but there will be no more v5 releases or development, and we reserve the right not to assist with issues that would be resolved by upgrading to the current version.
This means, my support ends in a month from now, and even errors and bugs will not be fixed anymore on 5.0.1. This is a shame! It looks like you want to force your customers to change into a subscription.
Please rethink your pricing policy ...
Regards,
Lars
Of course there are some minor improvements, but an expensive paid update only 11 months after the big release of Hauptwerk V?
To be perfectly honest, I was a loyal and understanding customer. Unlike many others I was perfectly fine with the paid update for Hauptwerk V, since you did a big step forward, and it was the first update after more than 8 years! So I was definitely willing to pay the price to get this new (apparently) future-proof version and to support the business.
But: Of course I assumed, that you will support your customers with free updates for a few years, until you release the next "big" paid update. But not for only 11 months?!
Moreover one is more or less forced to upgrade, because you clearly state in the Release Notes:
"Unless you have purchased (or have been supplied with) an upgrade to this version, v5.0.1 will continue to be supported for a maximum period of 12 months from the date you purchased a license for it (either a new license or an upgrade), but there will be no more v5 releases or development, and we reserve the right not to assist with issues that would be resolved by upgrading to the current version.
This means, my support ends in a month from now, and even errors and bugs will not be fixed anymore on 5.0.1. This is a shame! It looks like you want to force your customers to change into a subscription.
Please rethink your pricing policy ...
Regards,
Lars