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General Error

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engrssc

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General Error

PostThu May 20, 2021 10:47 pm

General Error

SQL ERROR [ mysql4 ]

User 'dwywhmjb_hwforumuser' has exceeded the 'max_user_connections' resource (current value: 25) [1226]

An sql error occurred while fetching this page. Please contact an administrator if this problem persists. :mrgreen:

Rgds,
Ed
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GrahamH

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Re: General Error

PostFri May 21, 2021 4:06 am

Not only does the problem "persist" - it seems to occur more frequently and for longer periods ...

Graham
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IainStinson

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Re: General Error

PostFri May 21, 2021 8:08 am

I just tried to read this post and couldn’t because the system failed reporting ‘General error’.

It is really about time MDA got this fixed. As the forum is a key element in their support and sales this is most unsatisfactory.

Iain
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engrssc

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Re: General Error

PostFri May 21, 2021 8:19 am

IainStinson wrote:It is really about time MDA got this fixed. As the forum is a key element in their support and sales this is most unsatisfactory.


This is the ONLY site where I've seen this behavior. And it occurs anytime, day or night. A real bummer. :mrgreen:

Rgds,
Ed
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RaymondList

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Re: General Error

PostFri May 21, 2021 3:29 pm

This is not an 'error' per se, but simply how many connections to the server (25) the hosting company is being paid to allow. The host limits the number of active connections by this setting. It is simply a setting. Changing it to a larger value will cost more. For me, it is a minor inconvenience for the use of a free (to me) forum, but that is just my perspective (no offense intended).
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Ray
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ostrovitch

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Re: General Error

PostFri May 21, 2021 5:24 pm

25 is really few and I don't think upgrading to 100 would change the price.
Mysql is a free database.
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RaymondList

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Re: General Error

PostFri May 21, 2021 6:09 pm

ostrovitch wrote:Mysql is a free database.


It is not the database, it is the hosting company. Server capacity.

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Ray
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dw154515

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Re: General Error

PostFri May 21, 2021 10:34 pm

Yeah..... it is extremely, EXTREMELY annoying, frequent, and a tad embarrassing, really.
Drew A. Worthen
Master of Music in Composition - Butler University
http://www.drewworthen.com
Director of Music & Website Admin - Greenwood UMC
http://www.greenwoodumc.org
Design Engineer - American Sound and Electronics - Indy
https://americansound.cc/
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IainStinson

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Re: General Error

PostSat May 22, 2021 5:15 am

I have emailed Michelle at MDA about this problem. She replied yesterday, having looked into the matter, that their IT person is aware of the issue and something is being done to resolve the matter.

(The current problem is most likely due to the the BB software failing in some way which does not close down its connection to the database. Normally web applications such as the BB only briefly connect to the database whilst retrieving data to meet a user request, most of the time they are not connected to the database. The number of connections needed is the number of concurrent requests for data and not the number of concurrent BB users. You can usually triangulate the problem from the an instance of the problem, web server logs and the DB logs.)

Iain
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magnaton

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Re: General Error

PostTue May 25, 2021 10:59 pm

GrahamH wrote:Not only does the problem "persist" - it seems to occur more frequently and for longer periods ...
Graham

What he said . . . . . :x
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dw154515

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Re: General Error

PostWed May 26, 2021 9:51 pm

....especially considering this forum is most people’s primary form of tech support.... I’ve seen a lot of people complain about this on the Facebook group pages as well.
Drew A. Worthen
Master of Music in Composition - Butler University
http://www.drewworthen.com
Director of Music & Website Admin - Greenwood UMC
http://www.greenwoodumc.org
Design Engineer - American Sound and Electronics - Indy
https://americansound.cc/
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engrssc

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Re: General Error

PostThu May 27, 2021 12:03 am

https://forum.hauptwerk.com/viewtopic.php?f=1&t=18842&p=141849&hilit=general+error#p141849

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M. Qualley

PostFri Jul 10, 2020 1:46 pm
Hello All!

I am going to get this looked into.

Thanks for alerting us to the situation.
Hope you are all staying safe and healthy!
Michelle
Michelle Qualley
Director of Marketing & Business Operations
MILAN DIGITAL AUDIO


Rgds,
Ed
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engrssc

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With all this high end technology

PostSun Jun 13, 2021 2:32 pm

How come this GENERAL ERROR Forum nonsense can't be fixed??? It borders on creating Anger. :mrgreen:

Have never seen it anywhere EXCEPT here.

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M. Qualley

Post
Fri Jul 10, 2020 1:46 pm
Hello All!

I am going to get this looked into.

Thanks for alerting us to the situation.
Hope you are all staying safe and healthy!
Michelle
Michelle Qualley
Director of Marketing & Business


https://forum.hauptwerk.com/viewtopic.php?f=1&t=19776&p=148342&hilit=general+error#p148286

Seems to be old school, but I remember learning that "Actions speak LOUDER than words". But again, that's old school.

Rgds,
Ed
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ostrovitch

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Re: With all this high end technology

PostSun Jun 13, 2021 5:01 pm

yes it's really boring.
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engrssc

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Re: With all this high end technology

PostSun Jun 13, 2021 5:55 pm

It's not boring when you try to help answer someone's tech question, but rather an annoying waste of time. As well it reflects poorly on Hauptwerk whose only product is technology, when they can't even fix a known problem on their own Forum website that has existed for more than a year. :shock:

Rgds,
Ed
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