Hello Jiri,
I suspect that not all the DVD drives are capable of reading all kind of media (I use Verbatim DVD-R 16x speed printable media which I found the very well readable on a number of machines).
All writeable CD/DVD disks will contain some errors. The CD/DVD format has a certain amount of error-tolerance built in.
Different CD/DVD readers are often more or less tolerant to particular types/brands of media, and even to DVDs that have been written on different DVD writers, perhaps due to slight differences in laser head alignments, brightness/evenness of laser during writing, etc.
I expect you know all of this anyway, but my experience is that the number of computers that will have problems reading a disk is significantly reduced by:
- Using a high-quality DVD writer (e.g. Plextor Premium range or Plextor PX-760A/PX-800A),
- Using good-quality DVD writer software that performs a full byte-by-byte verify of all written data (some DVD writing software doesn't do that by default and some software says it verifies, but doesn't actually do a byte-by-byte verify).
- Using very high-quality CD/DVD media (e.g. Taiyo Yuden are reputedly the best available) .
- Writing at fairly low speeds, e.g. writing at only 4x even when using a drive and media that are capable of writing at 16x.
Likewise, it depends a lot on the end-user's DVD drive. A high-quality DVD reader (e.g. Plextor) is likely to be more tolerant to slight media errors than a low quality one, and so is likely to have problems reading less disks. However I imagine that a lot of off-the-shelf PCs probably ship with quite cheap CD/DVD drives.
If somebody has a problem with a particular drive reading a particular DVD, often just using a different drive to read the disk will solve the problem. If it happens regularly, it might be worth that person considering upgrading to a higher-quality DVD reader, or at least replacing the drive.
The next question should be directed to Martin Dyde if he has some suggestions about the Hauptwerk installer. It happened to me several times, that I could not install the installation package using the internal Hauptwerk installer, while the archive itself was perfectly readable in WinRar and could also be extracted manually to the Hauptwerk folders bypassing the Hauptwerk installator.
There was a problem with Hauptwerk v2 in which the component installer sometimes crashed when extracting archives or might appear to have frozen when extracting very large files. However those are fully fixed in Hauptwerk v3+, and there are no known problems in the component installer in v3.00 except:
HW-000734: Component installer doesn't give re-install/upgrade options if incorrect drive-letter/folder-name case was entered for installation locations when Hauptwerk was originally installed.
For various other issues with the component installer in pre-v3.00 versions, search for 'component installer' on this page:
http://www.crumhorn-labs.com/Support-HWBugsClosed.shtml
Hence there should never be any need to or benefit in trying to extract files manually providing that Hauptwerk v3+ is used (and it should only be done as a last resort, and only with guidance from us or the sample set producer because the component installer performs other functions apart from just extracting the files). There should also be no benefit in copying the files to a hard-drive first because Hauptwerk (v2.20 and later) does that automatically before extracting them, to try to keep the DVD reader reading a constant speed, which seems to help reduce the chance of it having problems reading a given disk.
If a person is having problems installing a sample set and is using Hauptwerk v2 then upgrading to v3 is highly recommended and might well solve them.
The Hauptwerk log file will always log the exact error messages that occur when installing a component, so always check the log file for them. The most likely errors are 'CRC' errors and 'unexpected end of archive'. If either of those appears then the DVD is genuinely corrupted or the DVD reader is having problems reading it (try ejecting the DVD and reinserting then just try again, and/or try a different DVD reader).
If the extraction is failing because of CRC or 'unexpected archive' errors, and the person is using Hauptwerk v3.00 or later, then it's extremely unlikely that trying to extract the files manually with WinRAR or any other tool will succeed. If it does succeed, then it's probably just by chance (e.g. the DVD reader happened to read the disk at a slightly different speed at one point or the laser head/disk were aligned slightly differently that time) or perhaps just that the DVD drive was spinning the disk at a different speed generally, which happened to allow a particularly bit/byte to be read more successfully.