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Forum server change/downtime

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Forum server change/downtime

Postby B. Milan » Wed Nov 23, 2016 1:07 am

Dear all,

Our website and forum server hosts have informed us that their servers are due to be moved soon. During this change we will most likely be experiencing some downtime on the forum while we migrate the forum database to the new server.

Unfortunately the server company hasn't given a definitive date as of yet. November 28th was the original target date but we are not quite sure if that is still when it will occur or not.

As soon as we have more concrete information I'll post it here.

During this time we'll also be updating the forum software to the latest version which should hopefully fix any "forum email not being received" issues many have reported.

Thanks for your consideration!
Regards,
Brett Milan
http://www.hauptwerk.com
http://www.milandigitalaudio.com
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Re: Forum server change/downtime

Postby B. Milan » Mon Nov 28, 2016 10:33 am

The latest update from our server hosts is that the forum server transition will not take place until mid-January. I'll update this post again nearer that time with a more precise time frame.
Regards,
Brett Milan
http://www.hauptwerk.com
http://www.milandigitalaudio.com
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B. Milan
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Location: Tampa, FL. USA

Re: Forum server change/downtime

Postby B. Milan » Tue Jan 17, 2017 6:41 pm

We're back up and running again! Our apologies to everyone for the unforeseen downtime. As we posted on the main Hauptwerk website news and Facebook pages, the host company for this forum unexpectedly shut the server off without prior notice to us (and well before they originally informed us it would be) before they allowed us time to transfer to the new server that they were supposed to have set up (but they didn't).

We're no longer dealing with this company (as I'm sure you can see why) and had to find a completely new and reliable server company to host the forum. This took some time to find the right company with reliability and the proper hardware specs and then more time to get the server set up then the files and database restored and finally tested.

The forum was open after the holidays for one day before it was shut down again, unfortunately we didn't have time before the server was shut down to make a final backup of that single day and those few new posts, so any posts made on January 5, 2017 were lost, but all previous posts prior to this date have been restored (the forum was backed up after it was closed for the holidays).

As for any conspiracy theories about us going out of business or selling the company, utter rubbish! It was just a server issue folks, and a server IT company named Endurance with very poor service. That's all. Being this is the first time in 16 years the forum has had an issue with the server I'd say we're doing quite fine. ;)

The new host should feel much quicker as well.

Thanks for your understanding and we hope you enjoy having the forum back!
Regards,
Brett Milan
http://www.hauptwerk.com
http://www.milandigitalaudio.com
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_________________________________
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B. Milan
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Posts: 4293
Joined: Sat Aug 30, 2003 11:15 am
Location: Tampa, FL. USA


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