Keytec Touchscreen issues
Posted: Wed Feb 17, 2016 4:26 pm
Update: 2-18-16
Calibration issue resolved.
Issue remaining: cursor jumping. I would LIKE for the cursor to "jump" to wherever my finger touches on the keytec screen. Ideas? Thanks.
At the recommendation of a colleague, I tried restarting the Mac with JUST the keytec plugged in. (Unplugged the apple monitor DVI and USB), and also switched the USB of the USB-XD dongle to another port that have a higher chance of being the "first one" read by the computer when it starts.
Also was sent a new driver from December 2015, uninstalled old driver using uninstaller, installed this new one and restarted.
After all that, restarted and recalibrated, this seems to have fixed the issue of calibration!
Issue remains: cursor having to be ON the keytec touch screen for it to work properly. The cursor should jump to where it's tapped even if it had been on another monitor...
Hello,
I recently acquired a keytec touch screen, with the black USB-XD controller box. The "correct" driver was installed on my Mac running 10.11.3. (I emailed keytec support who confirmed that their latest driver was 10.8-9 and that it should work fine with mine). Issue: calibration; touch accuracy is ok on the upper left area of the screen, way off on the right and bottom.
Tried many ways of calibrating. Here are some of the issues :
1. Even after calibrating with both 5 and 25 point, it remains that the touch accuracy is way off, especially on the right side of the screen and the bottom.
2. I tried tracing my finger around the edge of the screen and I get a box with about an inch of space between the box and the actual edge where I was tracing along the edge
3. When touching the screen, unless the cursor is seen on the keytec, it assumes that I'm touching the other screen. So in order to use the keytec to pull stops, I would have to physically move the cursor to that screen and then tapping, which kind of destroys the purpose of having the screen
4. The cursor SHOULD technically "jump" to wherever my finger touches on the screen. It works that way with my iPad which I had been using as an extension of my main apple monitor. It doesn't. See "3".
5. I've tried rotating the keytec screen and calibrating with it at 90° etc. same results.
6. Tried plugging it into my MacBook, same result.
7. Tried moving the menu bar to the touch screen this making that the main monitor. Same results.
8. Uninstalled. Reinstalled. Restarted computer. Tried this process several times to make sure it wasn't the driver not installing properly.
9. I had tried other drivers listed on the keytec site as well, nope. Uninstalled completely before reinstalling the newest one that had, using their uninstaller.
Anything else I should try short of sending this to keytec and having it replaced for >$193 plus shipping and handling?
Calibration issue resolved.
Issue remaining: cursor jumping. I would LIKE for the cursor to "jump" to wherever my finger touches on the keytec screen. Ideas? Thanks.
At the recommendation of a colleague, I tried restarting the Mac with JUST the keytec plugged in. (Unplugged the apple monitor DVI and USB), and also switched the USB of the USB-XD dongle to another port that have a higher chance of being the "first one" read by the computer when it starts.
Also was sent a new driver from December 2015, uninstalled old driver using uninstaller, installed this new one and restarted.
After all that, restarted and recalibrated, this seems to have fixed the issue of calibration!
Issue remains: cursor having to be ON the keytec touch screen for it to work properly. The cursor should jump to where it's tapped even if it had been on another monitor...
Hello,
I recently acquired a keytec touch screen, with the black USB-XD controller box. The "correct" driver was installed on my Mac running 10.11.3. (I emailed keytec support who confirmed that their latest driver was 10.8-9 and that it should work fine with mine). Issue: calibration; touch accuracy is ok on the upper left area of the screen, way off on the right and bottom.
Tried many ways of calibrating. Here are some of the issues :
1. Even after calibrating with both 5 and 25 point, it remains that the touch accuracy is way off, especially on the right side of the screen and the bottom.
2. I tried tracing my finger around the edge of the screen and I get a box with about an inch of space between the box and the actual edge where I was tracing along the edge
3. When touching the screen, unless the cursor is seen on the keytec, it assumes that I'm touching the other screen. So in order to use the keytec to pull stops, I would have to physically move the cursor to that screen and then tapping, which kind of destroys the purpose of having the screen
4. The cursor SHOULD technically "jump" to wherever my finger touches on the screen. It works that way with my iPad which I had been using as an extension of my main apple monitor. It doesn't. See "3".
5. I've tried rotating the keytec screen and calibrating with it at 90° etc. same results.
6. Tried plugging it into my MacBook, same result.
7. Tried moving the menu bar to the touch screen this making that the main monitor. Same results.
8. Uninstalled. Reinstalled. Restarted computer. Tried this process several times to make sure it wasn't the driver not installing properly.
9. I had tried other drivers listed on the keytec site as well, nope. Uninstalled completely before reinstalling the newest one that had, using their uninstaller.
Anything else I should try short of sending this to keytec and having it replaced for >$193 plus shipping and handling?