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Unable to uninstall Hauptwerk 4.0

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Unable to uninstall Hauptwerk 4.0

Postby Rafael » Fri Dec 09, 2016 1:38 pm

Hello, friends,

I no longer need Hauptwerk 4.0 in my office computer, running Windows 7, because I installed it in a dedicated MacMini for my setup. In trying to uninstall it through the Control Panel, it is displayed a message saying: "Windows Error 2 occured while loading the Java VM", and I can´t do any further.

Thanks a lot in advance
Rafael
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Rafael
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Location: Caracas, Venezuela

Re: Unable to uninstall Hauptwerk 4.0

Postby mdyde » Fri Dec 09, 2016 2:23 pm

Hello Rafael,

I don't know off-hand why that should be, but since v4.0 is an old version, perhaps it isn't fully compatible with recent Windows/Java updates that you might have installed. Please try:

- Make sure that all available Windows updates are installed on that PC.

- Run the Hauptwerk v4.2.1 installer (the 'update installer' would be sufficient:http://www.downloadhauptwerk.com/ ) to update/repair the installation.

- Reboot the PC.

- See whether you can then un-install it.
Best regards,
Martin.

[Please use email or the Contact page if you need to contact us privately, rather than private forum messages.]

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Re: Unable to uninstall Hauptwerk 4.0

Postby Rafael » Fri Dec 09, 2016 3:38 pm

Martin, your idea was the exact solution: It worked marvelously. Millions of thanks.
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Re: Unable to uninstall Hauptwerk 4.0

Postby mdyde » Fri Dec 09, 2016 3:45 pm

Thanks, Rafael.

Excellent -- glad that fixed it.
Best regards,
Martin.

[Please use email or the Contact page if you need to contact us privately, rather than private forum messages.]

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