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Unable to uninstall Hauptwerk 4.0

PostPosted: Fri Dec 09, 2016 1:38 pm
by Rafael
Hello, friends,

I no longer need Hauptwerk 4.0 in my office computer, running Windows 7, because I installed it in a dedicated MacMini for my setup. In trying to uninstall it through the Control Panel, it is displayed a message saying: "Windows Error 2 occured while loading the Java VM", and I canĀ“t do any further.

Thanks a lot in advance
Rafael

Re: Unable to uninstall Hauptwerk 4.0

PostPosted: Fri Dec 09, 2016 2:23 pm
by mdyde
Hello Rafael,

I don't know off-hand why that should be, but since v4.0 is an old version, perhaps it isn't fully compatible with recent Windows/Java updates that you might have installed. Please try:

- Make sure that all available Windows updates are installed on that PC.

- Run the Hauptwerk v4.2.1 installer (the 'update installer' would be sufficient:http://www.downloadhauptwerk.com/ ) to update/repair the installation.

- Reboot the PC.

- See whether you can then un-install it.

Re: Unable to uninstall Hauptwerk 4.0

PostPosted: Fri Dec 09, 2016 3:38 pm
by Rafael
Martin, your idea was the exact solution: It worked marvelously. Millions of thanks.

Re: Unable to uninstall Hauptwerk 4.0

PostPosted: Fri Dec 09, 2016 3:45 pm
by mdyde
Thanks, Rafael.

Excellent -- glad that fixed it.