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Re: Server Conversion (addressing uploading problems)

PostPosted: Fri Nov 20, 2015 10:59 am
by dwood
Working on it...

Re: Server Conversion (addressing uploading problems)

PostPosted: Fri Nov 20, 2015 12:38 pm
by OAM
Now the error message is again as follows (several times in the past):

"A Database Error Occurred
Unable to connect to your database server using the provided settings."

Re: Server Conversion (addressing uploading problems)

PostPosted: Fri Nov 20, 2015 12:47 pm
by dwood
Working on it...

Willing to accept help from anyone with server configuration and traffic expertise...

Re: Server Conversion (addressing uploading problems)

PostPosted: Fri Nov 20, 2015 4:56 pm
by dwood
We have hired outside help to configure the server. We should have answers and solutions in the next day or two... if not before.

Re: Server Conversion (addressing uploading problems)

PostPosted: Mon Nov 23, 2015 3:52 am
by EdoL
CB down now for more than 12 hours.
Guess this is due to the new server configuration??

Re: Server Conversion (addressing uploading problems)

PostPosted: Mon Nov 23, 2015 4:55 am
by pointyflute
Down for me, too. It was fine last night, but now all I get is a new tab, not even a "database error" message. Stupid computers! :mrgreen:

Re: Server Conversion (addressing uploading problems)

PostPosted: Mon Nov 23, 2015 5:56 am
by OAM
Server not accessible any more for the last two days

Re: Server Conversion (addressing uploading problems)

PostPosted: Mon Nov 23, 2015 7:41 am
by EdoL
Please let us know how things are going, guys!
We presume you're hard at it, but some update information would be highly appreciated.

Re: Server Conversion (addressing uploading problems)

PostPosted: Mon Nov 23, 2015 10:52 am
by dwood
Still working on it... Should be back online in a couple of hours. Sorry for the outages.

The outages themselves are from a problem with balancing the server settings. The length of the delay getting back online is partly a function of being short handed and partly trying to figure out what the problem is.

Darryl

Re: Server Conversion (addressing uploading problems)

PostPosted: Mon Nov 23, 2015 11:49 am
by dwood
Actually, we're back now.

Re: Server Conversion (addressing uploading problems)

PostPosted: Mon Nov 23, 2015 12:49 pm
by organtechnology
Don't forget to use Ctrl-F5 to get an updated page.

Re: Server Conversion (addressing uploading problems)

PostPosted: Mon Nov 23, 2015 12:58 pm
by johnh
How do I do ctrl-F5 on my tablet? :-)

Re: Server Conversion (addressing uploading problems)

PostPosted: Mon Nov 23, 2015 1:29 pm
by James
12:28 pm Still can not connect. Firefox, mac
James

Re: Server Conversion (addressing uploading problems)

PostPosted: Mon Nov 23, 2015 1:57 pm
by dwood
Works fine here on Firefox Mac (Yosemite) and has been running for a few hours now (around 11am)

Are you sure it wasn't one of the 2-5 minute outages?

We have a decent idea what might be causing the issue now. So, we'll be addressing that.

Darryl

Re: Server Conversion (addressing uploading problems)

PostPosted: Mon Nov 23, 2015 2:02 pm
by dwood
Actually, James, what's your IP address? There were a about 10 IP addresses that were overloading the system (500 plus hits) and the server managers banned the IP addresses. Yours might be one of those.

If it turns out to be yours, we can un-ban the IP address.

Darryl