ASIO & MAYA 44

Hello,
My new PC not having any internal sound card, I’ve bought a MAYA 44 USB+ build by ESI.
https://www.esi-audio.com/products/maya44usb+/
I plan to use the outputs 1-2 for the front, 3-4 for the rear, and the headphone output for the subwoofer.
In the Audio Output window of Hauptwerk, I only see the Maya outputs 1-2 as DirectSound, the outputs 3-4 and ASIO are missing.

Is my sound card a bad choice for what I’m planning?
Do I need to download and install ASIO from somewhere?
I’ve a strong ground noise in my sub, what may be the cause?

Thanks in advance for your help.

I don't know this device but I have quickly looked at the manual https://download.esi-audiotechnik.com/download/ESI/MAYA44_USBp/MAYA44_USBp-English.pdf Others may be able to offer advice from hands on experience.

Look at your Windows sound settings and make sure that the system is not using the device for its default sound output. If it is clear this setting (and have no system sound). You may find this then shows more devices available if you restart HW. Check they are ASIO class devices.

If not...

I would unplug the device. Install the drivers (particularly the ASIO driver). These can be downloaded from the supplier's website. I would reboot the PC.
I would connect the device and if given the option when Windows detects the device choose the ASIO drivers. I would check, using Windows Device Manager, what outputs the device was offering and what drivers were being used. Hopefully it should show you four ASIO outputs (I think the headphones output is a duplicate of channels 1 & 2).

If you don't see four outputs (ASIO), then try to use the control application which comes with the device and look at their routing matrix. I think I would "unplug" all the connections (so that none of the outputs from apps were being connected to the inputs of other apps). Check the four output faders are set to near maximum. Look again with Device Manager.

You could start HW and see what it saw too...

You could ask the manufacturer for some help...

Many thanks Iain, for your long answer. Unfortunately, nothing is working. After the installation the included driver, the dedicated software is untraceable. And the web site of the builder is out of order! I plan to return this interface and buy another one.

This article https://www.soundonsound.com/reviews/audiotrak-maya-44-usb does suggest this may not be the best.

Perhaps look at something like https://www.thomann.de/gb/focusrite_scarlett_2i4_2nd_gen.htm
or more up to date https://www.thomann.de/gb/focusrite_scarlett_4i4_3rd_gen.htm. The Focusrite website has lots of details .....(I have generation 2 unit I have used when away from my main system it’s fine.)

Good luck

Iain

Many thanks Iain, for your long answer. Unfortunately, nothing is working. After the installation the included driver, the dedicated software is untraceable. And the web site of the builder is out of order! I plan to return this interface and buy another one.

I think that would be a wise choice. Almost all audio interfaces use USB so you have a wide choice to choose from based on price and number of outputs. Remember with Hauptwerk we are only concerned with the quality and count of the output channels. Search this forum for "Audio Interface" to offer some direction or review p.14 on the HW manual for a list of brands.

Danny B.