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Is Milan absent from work these days?

Hauptwerk software technical support only. Please make sure you have read the manual, tutorials and FAQ pages before requesting support.

Is Milan absent from work these days?

Postby John Kang » Thu Mar 14, 2019 8:55 pm

Hello,

I sent him a license update request email several days ago, and haven't got any reply from him.

Because he usually send me the license-applied file in 1~2 days, so I am afraid that he's absent these days.

Anybody knows why this took longer than usual?
John Kang
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Re: Is Milan absent from work these days?

Postby evertjan » Fri Mar 15, 2019 5:01 am

They also don't react on support questions. Maybe they are on holiday.
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Re: Is Milan absent from work these days?

Postby engrssc » Fri Mar 15, 2019 12:09 pm

Check your spam junk mail file.

Rgds,
Ed
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Re: Is Milan absent from work these days?

Postby jonrmorgan » Wed Mar 20, 2019 12:08 pm

A well earned, if rather long holiday.

I filed a support request on 28 Feb. No reply as yet.

Jon
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Re: Is Milan absent from work these days?

Postby engrssc » Wed Mar 20, 2019 12:35 pm

Hi Jon,

You will probably receive a fast reply if you post your problem or request on this Forum as there are many here who are very capable of answering most questions.

Rgds,
Ed
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