Hello Organorak,
Sorry to hear that.
I would suggest:
- If you haven't already done so, first make absolutely sure you have the latest version of the PC motherboard's BIOS installed. (Check on its manufacturer's website.) That's very important.
- Also make sure you have the latest firmware installed for your all of your hardware devices, where applicable, especially the audio/MIDI MIDI interface(s) and graphics cards. (Again check on their manufacturers' websites.)
- Make sure you have the latest drivers installed for your audio/MIDI interface(s). (Again check on their manufacturers' websites.)
- Make sure that no other applications, including Windows itself (via its 'Hardware and sound | Sound | Playback/Recording' control panel tabs), are set to use your main audio interface for audio output, so as to to try to make sure that no other software (including Windows) can be contending for access to the audio interface.
If that doesn't fix it:
- Does the problem still occur with no other software at all running, apart from Hauptwerk and Acrobat Reader? (Make sure you exit *everything* else, including things that might be running in the background in your Windows System Tray -- even virus scanners.)
- What audio interface are you using?
- Are you using direct ASIO output from Hauptwerk to your audio interface, or using VST? Or even (also) DirectSound?
- Try temporarily removing/detaching all hardware from the PC that isn't absolutely necessary for it to function and produce audio, including one of your two graphics cards, all monitors apart from the main one, all USB devices (except for the mouse and computer keyboard, and main audio/MIDI interface, if relevant), all touch-screen connections, all FireWire devices (except for main audio/MIDI interface, if relevant). Detach all network leads. Disable all wireless networking and Bluetooth. Even detach any additional MIDI interfaces or USB-MIDI devices, and detach the Hauptwerk USB key. Still making sure that no other software at all is running (even in the System Tray), launch just Acrobat Reader, and also Hauptwerk in evaluation mode (keep any missing MIDI device settings off-line). Can you then still reproduce the problem?
Sorry to hear that.
I would suggest:
- If you haven't already done so, first make absolutely sure you have the latest version of the PC motherboard's BIOS installed. (Check on its manufacturer's website.) That's very important.
- Also make sure you have the latest firmware installed for your all of your hardware devices, where applicable, especially the audio/MIDI MIDI interface(s) and graphics cards. (Again check on their manufacturers' websites.)
- Make sure you have the latest drivers installed for your audio/MIDI interface(s). (Again check on their manufacturers' websites.)
- Make sure that no other applications, including Windows itself (via its 'Hardware and sound | Sound | Playback/Recording' control panel tabs), are set to use your main audio interface for audio output, so as to to try to make sure that no other software (including Windows) can be contending for access to the audio interface.
If that doesn't fix it:
- Does the problem still occur with no other software at all running, apart from Hauptwerk and Acrobat Reader? (Make sure you exit *everything* else, including things that might be running in the background in your Windows System Tray -- even virus scanners.)
- What audio interface are you using?
- Are you using direct ASIO output from Hauptwerk to your audio interface, or using VST? Or even (also) DirectSound?
- Try temporarily removing/detaching all hardware from the PC that isn't absolutely necessary for it to function and produce audio, including one of your two graphics cards, all monitors apart from the main one, all USB devices (except for the mouse and computer keyboard, and main audio/MIDI interface, if relevant), all touch-screen connections, all FireWire devices (except for main audio/MIDI interface, if relevant). Detach all network leads. Disable all wireless networking and Bluetooth. Even detach any additional MIDI interfaces or USB-MIDI devices, and detach the Hauptwerk USB key. Still making sure that no other software at all is running (even in the System Tray), launch just Acrobat Reader, and also Hauptwerk in evaluation mode (keep any missing MIDI device settings off-line). Can you then still reproduce the problem?
Best regards, Martin.
Hauptwerk software designer/developer, Milan Digital Audio.
Hauptwerk software designer/developer, Milan Digital Audio.