It is currently Fri Mar 29, 2024 6:19 am


Keyboard/pedalboard outage

Hauptwerk software technical support only. Please make sure you have read the manual, tutorials and FAQ pages before requesting support.
  • Author
  • Message
Offline

Ian R

Member

  • Posts: 53
  • Joined: Fri Jan 18, 2008 3:50 pm
  • Location: Oxford, UK

Keyboard/pedalboard outage

PostFri Nov 04, 2016 1:14 pm

Can anyone advise me, please? My keyboards and pedalboard have stopped working. They no longer trigger any response from any of my virtual instruments. I can still trigger sound with computer mouse when I click notes on computer screens. All suggestions gratefully received. Thank you.
Offline
User avatar

IainStinson

Member

  • Posts: 1391
  • Joined: Tue Dec 29, 2009 6:08 pm
  • Location: NW England, UK

Re: Keyboard/pedalboard outage

PostFri Nov 04, 2016 1:30 pm

I would
Check the physical connections between the keyboards and computer
Check that there is power to any midi interfaces and USB hubs in the path from keyboard to computer

If this does not find a problem
Power everything off and power it all up again. reboot the computer.
If HW complains that some devices are missing either select the option not to proceed or to temporarily mark them as offline otherwise you may lose some settings.
Check HW that your midi inputs from the console are still selected. If the are not select them. If they are not available to Hw then perhaps the driver in the OS is not working...

Difficult to give more advice not knowing your configuration...

Iain
Offline

Ian R

Member

  • Posts: 53
  • Joined: Fri Jan 18, 2008 3:50 pm
  • Location: Oxford, UK

Re: Keyboard/pedalboard outage

PostSat Nov 05, 2016 5:02 am

Many thanks, Iain. Problem solved. Ian

Return to Technical support

Who is online

Users browsing this forum: No registered users and 5 guests