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My key license doesn't work

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carpenzano

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My key license doesn't work

PostSun Mar 26, 2017 5:31 am

I have just bought a license from Hauptwerk site, installed the latest key drive, inserted the usb key I received in a spare usb slot and, notwithstanding that, when I launch the Hauptwerk organ I get a message saying that "your Hauptwerk USB key does not currently contain a valid license for this version of Hauptwerk" and I have to use it in unlicensed mode.
Might you help me?
Thanks
Giovanni
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mdyde

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Re: My key license doesn't work

PostSun Mar 26, 2017 6:02 am

Hello Giovanni,

Thanks very much for the previous purchase. There should have been a card in the software box with instructions for activating your licence:

http://www.hauptwerk.com/forms/license-updates/

Please follow the instructions on that page and we can then get your licence activated for you. Please also note that it's important that you only use the 'File | Create a license update request' menu function once (until the resulting update has been sent back to you and applied, since using it a second time after sending us a request file would invalidate the first request file and necessitate repeating the process).

Thanks again.
Best regards, Martin.
Hauptwerk software designer/developer, Milan Digital Audio.
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carpenzano

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Re: My key license doesn't work

PostSun Mar 26, 2017 7:12 am

Thank you for your kind answer.
I used the 'File | Create a license update request' function yesterday, but haven't received any answer yet.
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mdyde

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Re: My key license doesn't work

PostSun Mar 26, 2017 7:29 am

Thanks, Giovanni.

Licence updates are handled by people other than me, but hopefully they'll be able to get to it soon (or by tomorrow at the latest).
Best regards, Martin.
Hauptwerk software designer/developer, Milan Digital Audio.
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carpenzano

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Re: My key license doesn't work

PostMon Mar 27, 2017 12:40 pm

Thanks, but I haven't received the license's update yet.
Would you be so kind as to ask your colleagues?
I can't stand the triangle sound anymore :-)
Thank you
Giovanni
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mdyde

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Re: My key license doesn't work

PostTue Mar 28, 2017 4:33 am

Hello Giovanni,

Sorry to hear that.

From searching through our record of licence update request submissions, it doesn't actually appear that we've received one from you. Are you sure that you actually submitted the file to us via https://www.hauptwerk.com/forms/license-updates/ ? (Just creating the file isn't sufficient in itself; you also need to send it to us via that website form.)

Either way, for good measure, could you try sending the file again via that form? Thanks.
Best regards, Martin.
Hauptwerk software designer/developer, Milan Digital Audio.
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carpenzano

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Re: My key license doesn't work

PostTue Mar 28, 2017 12:11 pm

Yes, I am almost sure, but I'll post it again.
Many thanks
Giovanni
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carpenzano

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Re: My key license doesn't work

PostTue Mar 28, 2017 1:29 pm

Done! :-)
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carpenzano

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Re: My key license doesn't work

PostWed Mar 29, 2017 1:00 am

Now I've got my license! :-).
Thank you for your kind assistance, Martin.
Giovanni
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mdyde

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Re: My key license doesn't work

PostWed Mar 29, 2017 3:54 am

Thanks, Giovanni.

Excellent. Hope you enjoy Hauptwerk now you can use it in licensed mode.
Best regards, Martin.
Hauptwerk software designer/developer, Milan Digital Audio.

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