Wed Jan 17, 2018 7:47 am
Hello Martin:
The touch screen monitors I purchased (back in 2011 ??) were from Brett Milan. I used Milan because I assumed that he had tested the units, etc. The Touch Monitor is by Keytec, Inc which appears to be an NEC Accusync 221WM modified by Keytec Inc. The monitors were the largest ones available at the time.
I saw many images on the internet and even on the Hauptwerk web site of Hauptwerk organs with two monitors, each side displaying their respective stop jamb so I assumed it was a working system. The NEC monitors have very sharp images and after calibrating them display good accuracy (using a 25 point calibration).
I attempted to split the screens into left and right back in 2011 when I bought them but was unsuccessful. Every so often I would attempt to do it again, each time with unsucces. When I switched over to the latest operating system (OSX 10.10) I discovered that now, the calibration didn't work. Every time I turned on the organ I had to recalibrate BOTH monitors. It wouldn't save the calibration. If I calibrated one screen and then the other, only one would work by touch.
Keytec's customer service, a Mr. Robby Yu or a Bobby Yu was totally unhelpful. He sent me many "fixes", none of which worked and showed little interest in attempting to resolve my problem basically blaming the problem on Mac. Eventually, my persistence paid off and his "team" came up with a fix. It only took a year of back and forth. At least now, the monitors saved their calibration. But the monitors only show the full screen, not split jambs.
I can't believe my experience is unique. Am I the only person having this problem ? Possibly someone with similar problems as mine could respond.
I'm sure Milan sold more monitors the same as mine, possibly with the same hardware to plug into the computer and allow calibration of left and rights. I was one of the last ones to convert to the latest OSX upgrade which I didin't do myself. So I suppose I should be asking what do the other Hauptwerk owners do to get their left and right monitors to work.
Your instructions were clear and easy to follow (as always) and I was able to separate the left stop jamb and the right stop jamb. I calibrated both monitors. The right monitor calibrated properly but the left one did not. It sounds like the same issue I had before with Mr. Yu of Keytec a year ago. I had to revert back to the original set up by having the same stop jamb on either screen.
As I said before, I am able to play the organ with the same stops on both jambs but with the larger sample sets, its gets tricky to touch the tiny stop tab. The reason I attempted this stop jamb separation excersize again is that I am creating a custom organ with 200 stops, actually more if you figure in the couplers and Tremulants, etc. It is going to be hard to pinpoint a stop, somewhat like those theater organs with their hundreds of stop tabs.
Of course, none of this rises to the level of affecting my Hauptwerk enjoyment.
Antoni