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License Update with a Touchscreen

PostPosted: Fri May 04, 2018 8:55 pm
by Retired Steve
To update the key, "save update file to desktop then open Hauptwerk" and .......... it vanishes(?)
Where does Win 10 send it? There's nothing on the desktop other than the app tiles. Can Hauptwerk find it anywhere else? :|
Steve Knapp

Re: License Update with a Touchscreen

PostPosted: Mon May 07, 2018 5:30 pm
by murph
Hi Steve,
windows is probably in tablet mode, as it detects a touch-screen. To back to classic windows, or as close as win10 will go, press the square speech bubble thingy in the bottom right corner. Press the tablet mode button that is to the left of the pop-up. Then the normal desktop should be visible. You should be able to see things saved to desktop then. Otherwise, when HW is saving the file, you could specify somewhere else to save it, like "my documents".

Re: License Update with a Touchscreen

PostPosted: Mon May 07, 2018 11:58 pm
by B. Milan
Hello Steve,

I replied to your email. You don't actually have any current updates so you don't need to deal with a license update at this time. Please be sure to see my email with steps for updating your USB key drivers due to changing to a new operating system or computer.