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My dongle is not working

Hauptwerk software technical support only. Please make sure you have read the manual, tutorials and FAQ pages before requesting support.

My dongle is not working

Postby tomaszartur » Tue May 22, 2018 5:08 pm

Hi there,
A few weeks ago my PC broke down and I had to send it back for checking. The problem was with motherboard which has been replaced.
I got it all back this morning and straight away I tried to download all my data.
When I did download and install Hauptwerk I noticed some strange sound and then I discovered that the dongle isn't flashing. It's not working. I tried all USB ports I have.
Everything was fine before my PC broke down.
What I can do now?
Help!

Best,
Tom
tomaszartur
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Posts: 58
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Location: Tonbridge, United Kingdom

Re: My dongle is not working

Postby engrssc » Tue May 22, 2018 6:23 pm

Have you (re) downloaded the dongle (USB Key Driver) software? http://www.downloadhauptwerk.com/win

The computer doesn't know the dongle is there without the software being present
.
Rgds,
Ed
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engrssc
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Location: Roscoe, IL, USA

Re: My dongle is not working

Postby tomaszartur » Thu May 31, 2018 4:19 pm

Thank you Ed for this. It's working!

Best,
Tom
tomaszartur
Member
 
Posts: 58
Joined: Tue Nov 10, 2009 8:44 pm
Location: Tonbridge, United Kingdom


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