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My dongle is not working

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tomaszartur

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  • Posts: 77
  • Joined: Tue Nov 10, 2009 7:44 pm
  • Location: Tonbridge, United Kingdom

My dongle is not working

PostTue May 22, 2018 4:08 pm

Hi there,
A few weeks ago my PC broke down and I had to send it back for checking. The problem was with motherboard which has been replaced.
I got it all back this morning and straight away I tried to download all my data.
When I did download and install Hauptwerk I noticed some strange sound and then I discovered that the dongle isn't flashing. It's not working. I tried all USB ports I have.
Everything was fine before my PC broke down.
What I can do now?
Help!

Best,
Tom
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engrssc

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  • Joined: Mon Aug 22, 2005 10:12 pm
  • Location: Roscoe, IL, USA

Re: My dongle is not working

PostTue May 22, 2018 5:23 pm

Have you (re) downloaded the dongle (USB Key Driver) software? http://www.downloadhauptwerk.com/win

The computer doesn't know the dongle is there without the software being present
.
Rgds,
Ed
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tomaszartur

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  • Posts: 77
  • Joined: Tue Nov 10, 2009 7:44 pm
  • Location: Tonbridge, United Kingdom

Re: My dongle is not working

PostThu May 31, 2018 3:19 pm

Thank you Ed for this. It's working!

Best,
Tom

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