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create and apply a license missing from file menu

Hauptwerk software technical support only. Please make sure you have read the manual, tutorials and FAQ pages before requesting support.

create and apply a license missing from file menu

Postby SKresge » Tue Jul 03, 2018 6:45 am

Been running Hauptwerks with dongle and license on an iMac, trying to install it on a mac pro 2013 canister when you pull down the file menu the options for creating and applying the license and gone, and the program doesn't recognize the dongle at all.

I even uninstalled the entire program and re installed it, when took forever because the mac installer wipes out for no reason over and over . . .

can someone please advise what i could possibly do next??

thanks!
SKresge
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Re: create and apply a license missing from file menu

Postby IainStinson » Tue Jul 03, 2018 8:00 am

Have you installed the USB Dongle driver...http://www.downloadhauptwerk.com/osx?
(easy to forget...)
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Re: create and apply a license missing from file menu

Postby SKresge » Tue Jul 03, 2018 8:07 am

Iain,

Of course i did . . .

how did i forget that?!?

THANKS

Scott
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