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create and apply a license missing from file menu

PostPosted: Tue Jul 03, 2018 5:45 am
by SKresge
Been running Hauptwerks with dongle and license on an iMac, trying to install it on a mac pro 2013 canister when you pull down the file menu the options for creating and applying the license and gone, and the program doesn't recognize the dongle at all.

I even uninstalled the entire program and re installed it, when took forever because the mac installer wipes out for no reason over and over . . .

can someone please advise what i could possibly do next??

thanks!

Re: create and apply a license missing from file menu

PostPosted: Tue Jul 03, 2018 7:00 am
by IainStinson
Have you installed the USB Dongle driver...http://www.downloadhauptwerk.com/osx?
(easy to forget...)
Iain

Re: create and apply a license missing from file menu

PostPosted: Tue Jul 03, 2018 7:07 am
by SKresge
Iain,

Of course i did . . .

how did i forget that?!?

THANKS

Scott