HolyFamilyAnchorage wrote:Hi everyone, after a long silence (and years of enjoyment of Hauptwerk!) I'm back. I'm no longer at my position in Anchorage (the entire position of music director was cut and replaced with non-organist volunteers), and have moved back to the Lower 48. My Hauptwerk Advanced Edition with Public installation license dongle did *not* manage to make it down with me, and I called my former parish to confirm that they are not using it.
I have tried emailing support and using the contact form several times and have not received a response. How can I get a replacement? What is the cost? Sorry to post this on the open forum, but I'm running out of options to make contact with someone regarding the replacement, and I am really anxious to run Hauptwerk with my home Johannus console again.
The dongle is the license for the Hauptwerk program and any sample sets you may have added. If the dongle is physically missing, then it will need to be repurchased to get a replacement. This is why you should insure the dongle against loss or theft. I have seen postings on the forum where Hauptwerk has been helpful in restoring a lost dongle but in those cases the ownership was clear. So that is the first issue to clear up, who owns it?
If the dongle was paid for by you and has your name on the records and the parish is not being cooperative, the thing to do is send the parish a 'demand letter' that they return your property. Also copy the Canon to the Ordinary for the Diocese.
If the dongle was paid for by the parish and their name is on the records and they want you to have it, you will need to get them to send you the physical dongle and send an email to Brett that they want to transfer ownership to you. Any financial transactions are between you and the parish.
This is not to be construed as legal advice as I am NOT a lawyer or related to one.