It is currently Wed May 27, 2020 5:32 am


Since update of Windows 10 HW won't unload organs

Hauptwerk software technical support only. Please make sure you have read the manual, tutorials and FAQ pages before requesting support.
  • Author
  • Message
Offline

pbs67

Member

  • Posts: 3
  • Joined: Sun May 11, 2014 6:31 am

Since update of Windows 10 HW won't unload organs

PostSat Apr 13, 2019 9:42 am

Hello,

Last week I updated my Windows 10 and now I'm experiencing the following.
Loading an organ and playing works fine but unloading doesn't work anymore. The program freezes. Then I have to stop it forced and afterward start it again an everything is working fine.

Last shut down of HW I opened Windows Taskmanager and went to the memory usage (timeline) tab. There I saw that the memory was very slowly emptied, I waited for about 5 minutes I think and the HW quit as it should quit. So The difference is that it takes much longer than before the Windows update.

I'm using HW version 4.2.1.003 advanced and Windows 10 Home version 1803 with an Intel i7-3820 CPU. Memory is 64 GB (Kingston).

Is there any explanation for this and of course a solution?

Paul
Offline
User avatar

csw900

Member

  • Posts: 269
  • Joined: Mon Mar 07, 2016 10:40 am
  • Location: UK

Re: Since update of Windows 10 HW won't unload organs

PostSun Apr 14, 2019 9:00 am

Hi Paul

I am running HW on Windows 10 and have recently noticed a similar problem but only with organs that use a lot of memory.

I put it down to Windows expecting programs to unload in less than a second or so and when a program, like HW, takes longer Windows thinks the program has crashed and says it is not responding.

One cure is to use the task manager to force closure, but I have found that it does eventually close after a while without doing anything.

csw900
Offline
User avatar

IainStinson

Member

  • Posts: 965
  • Joined: Tue Dec 29, 2009 7:08 pm
  • Location: NW England, UK

Re: Since update of Windows 10 HW won't unload organs

PostSun Apr 14, 2019 11:12 am

This is a Windows 10 memory management problem. There have been fixes from MS to Windows 10 which reduce the impact of this "change" in behavior -however the matter may have been broken again by MS.

Check that you have updated your Windows 10 system.

(there are discussions on the forum about this....http://forum.hauptwerk.com/viewtopic.php?f=4&t=16830&hilit=slow+unload

Iain

Return to Technical support

Who is online

Users browsing this forum: No registered users and 6 guests