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MasterWorks 331 lost after update to HW5

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Larry

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MasterWorks 331 lost after update to HW5

PostWed Dec 11, 2019 4:41 pm

I updated to HW5 this morning, but got a fatal error, so I checked forum posts and completely deleted HW from my MAC and reinstalled HW5 and now it works. However, MasterWorks 331 did now show up in the load organ dropdown. I reinstalled the 331 files and got an error code 1223 telling me that the license hasn't been installed yet. My MasterWorks 331 license was installed for HW4. Please help. Larry Fenner
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MPiercey

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Re: MasterWorks 331 lost after update to HW5

PostWed Dec 11, 2019 7:04 pm

Hi Larry, you will also need to convert your HW4 License (on the HASP dongle) to a HW5 iLoc license (you will need to have the HASP dongle in a usb port, then start HW5, and under the file menu, there is an option that will allow you to create the request to MDA. They will then send it to your iLoc account, and you will need to activate it there. Additionally, during this time you will need to download the new encrypted MasterWorks 331 files from MDA (my understanding is that they have not been made available yet). Once they are, you will need to download them and then install them on your computer.

Hope this help.
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Larry

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Re: MasterWorks 331 lost after update to HW5

PostWed Dec 11, 2019 7:23 pm

Does this mean that my MasterWorks 331 won't work until encrypted files are available? What am I supposed to do until then? Can I revert to HW4? I need MasterWorks 331 and at this point truly wish I hadn't upgraded to HW5.
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MPiercey

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Re: MasterWorks 331 lost after update to HW5

PostWed Dec 11, 2019 7:52 pm

Hi Larry, as I understand it, you are correct. MDA is currently working on making the HW5 encrypted files available (I'm hoping they will be available in the next day or so). As far as going back to HW4, assuming you have not yet converted your HASP dongle to HW5, then yes, you could go back by uninstalling HW5 and reinstalling HW4.
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Larry

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Re: MasterWorks 331 lost after update to HW5

PostThu Dec 12, 2019 10:37 am

Can you please tell me where I can get the HW4 installation file(s)? I apparently deleted it from my computer and I can't find it on the HW website. Thanks.
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mdyde

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Re: MasterWorks 331 lost after update to HW5

PostThu Dec 12, 2019 10:57 am

Hello Larry,

To add to Mel's post (thanks, Mel), instructions for migrating your existing sample sets and their licences to v5 are here: viewtopic.php?f=10&t=17833&start=15#p134736

Brett is hoping to have a PDF document available with download links for MDA sample sets (including the MasterWorks 331) very soon: viewtopic.php?f=10&t=17947
Best regards, Martin.
Hauptwerk software designer/developer, Milan Digital Audio.

[Please use email or the Contact page if you need to contact us privately, rather than private forum messages.]
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Larry

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Re: MasterWorks 331 lost after update to HW5

PostFri Dec 13, 2019 5:34 am

Thank you very much Mel and Martin for your help! I appreciate it.

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