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Help me Helping you

Hauptwerk software technical support only. Please make sure you have read the manual, tutorials and FAQ pages before requesting support.
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micdev

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Help me Helping you

PostFri Dec 20, 2019 8:41 am

Dear all,

As you may have read (http://forum.hauptwerk.com/viewtopic.php?f=1&t=18092), I'm one of those hidden behind the "support_at_hauptwerk.com" address. This week has been a bit busy :lol: , but I think that so far things are going well.
To be able to help you even better, when contacting "Support" can you add to the description of your problem the following information:
  • Type of computer (Mac - Pc)
  • Operating system and its version
  • Screenshots if you think this can help me
Right now some *little bugs* are OS/platform specific and this will allow me to better diagnose the problem and provide you with the right solution.

Regards
François
Virtually sharing my enthusiasm and experience with you
Worldwide technical assistance, consultation and ready to play system.

http://www.HauptwerkConsultant.com

AND Hauptwerk Support Manager
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patrice

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  • Location: PARIS,FRANCE

Re: Help me Helping you

PostFri Dec 20, 2019 8:45 am

hello micdev
i see you are in Québec,so you speak French?
thanks
patrice
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patrice

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Re: Help me Helping you

PostFri Dec 20, 2019 8:46 am

hello micdev
i see you are in Québec,so you speak French?
thanks
patrice
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micdev

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Re: Help me Helping you

PostFri Dec 20, 2019 8:53 am

Bonjour Patrice,

Oui :D ... et j'ai déjà "servi" certains de tes compatriotes en français.

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Yes.... I already "served" some of your fellow countrymen!
---------

Meilleures salutations
François
Virtually sharing my enthusiasm and experience with you
Worldwide technical assistance, consultation and ready to play system.

http://www.HauptwerkConsultant.com

AND Hauptwerk Support Manager
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patrice

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  • Posts: 144
  • Joined: Mon Dec 01, 2003 5:04 pm
  • Location: PARIS,FRANCE

Re: Help me Helping you

PostFri Dec 20, 2019 3:08 pm

Merci François,
je suppose qu'il n'est pas possible de poser les questions en français sur le forum?
à tous hasard en voici une: quand on upgrade hw4 vers hw5 est ce que le fichier organinstallpackage est toujours là
et il faut juste installer les package encryptés v5
merci
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micdev

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Re: Help me Helping you

PostFri Dec 20, 2019 3:24 pm

Bonjour Patrice,

So everyone can "learn" from our exchanges I will post English and French answers.

You were asking when upgrading from HW4 to HW5 if the file (but I guess you meant folder) OrganInstallPackage (OrganinstallationPackage I guess) was still there and that we just needed to install the encrypted V5 files.

Yes you simply need to install with FILE | INSTALL... *all* the packages (the ALL is important since most organs has many packages.

We know that some organs (for example the Salisbury V5) has a bug in some packages. The workaround is to uninstall all the Salisbury V4 packages (look for the DATA: Salisbury in the FILE | Uninstall... and uninstall ALL of them one at a time.
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Oui tu peux simplement installer en utilisant FILE | Install... *tous* les packages (le TOUS est important car la majorité des orgues ont plusieurs packages.

Nous savons que certains orgues (par exemple, le Salisbury V5) a un bug dans certains packages. Le correctif consiste à désinstaller tous les packages du Salisbury V4 (cherch pour "DATA Salisbury..." dans FILE | Uninstall... et désinstalle TOUS ces packages un par un.
--------------------------

Salutations/Regards
François
Virtually sharing my enthusiasm and experience with you
Worldwide technical assistance, consultation and ready to play system.

http://www.HauptwerkConsultant.com

AND Hauptwerk Support Manager

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