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Encrypted Paramount samplesets not seen by Ilok Mac Mini

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fchazz

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Encrypted Paramount samplesets not seen by Ilok Mac Mini

PostTue Jan 07, 2020 9:53 am

I did a clean install of H5 on Mac Mini. Everything works as far as non encrypted samplsets are concerned. When ever I try to load my P341 and P320 samplesets I get the diolouge box telling me these need to be licensed,which they are. I made a diagnostic file of the occurance.
I am not the only person who has run up on this same problem on the Mac
Help would be appreciated.
Frank
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mdyde

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Re: Encrypted Paramount samplesets not seen by Ilok Mac Mini

PostTue Jan 07, 2020 10:08 am

Hello Frank,

Please also make sure you've used 'File | Install ...' in Hauptwerk v5 to install the master licensing packages ( https://www.hauptwerk.com/licensingpackages/ ), and, in iLok License Manager, also make sure that you've activated the relevant licences to your iLok dongle (or iLok Cloud).

Does that solve it?
Best regards, Martin.
Hauptwerk software designer/developer, Milan Digital Audio.

[Please use email or the Contact page if you need to contact us privately, rather than private forum messages.]
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fchazz

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Re: Encrypted Paramount samplesets not seen by Ilok Mac Mini

PostTue Jan 07, 2020 10:15 am

I have installed and reinstalled the licence package numerus times. yes my ilok is showing that they are activated.
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Re: Encrypted Paramount samplesets not seen by Ilok Mac Mini

PostTue Jan 07, 2020 10:19 am

Thanks, Frank.

Please use 'Help | Create a diagnostic file' and email the resulting file to us at support [at] hauptwerk.com, so that we can see the exact error message you're getting. Thanks.
Best regards, Martin.
Hauptwerk software designer/developer, Milan Digital Audio.

[Please use email or the Contact page if you need to contact us privately, rather than private forum messages.]
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micdev

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Re: Encrypted Paramount samplesets not seen by Ilok Mac Mini

PostTue Jan 07, 2020 10:21 am

Good morning Frank,

Have you downloaded the HW5 compatible version of your encrypted organs? You can download the Paramount packages from this page - https://www.hauptwerk.com/wp-content/up ... nloads.pdf

Download and install.

Also, you can forward a diagnostic file to support [at] hauptwerk.com

Regards
Virtually sharing my enthusiasm and experience with you
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http://www.HauptwerkConsultant.com

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Re: Encrypted Paramount samplesets not seen by Ilok Mac Mini

PostTue Jan 07, 2020 10:27 am

Yes I did when they were first made avalible. I have sent you the file.

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