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Hauptwerk V Freezes

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tomaszartur

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Hauptwerk V Freezes

PostTue Jan 21, 2020 11:47 am

I am a bit worried because I have never had this problem before. After installing Hauptwerk V I noticed that when I pulled most of the stops Hauptwerk suddenly freezes and I can't do anything. So far that happened 3 or 4 times while playing on Caen.

Today I installed one of my old samples (Matyas) and had exactly the same problem as soon as I pressed Tutti. That happened twice already.

I don't really understand where the problem could be.
Anyway, I play on Caen samples from the very beginning, my computer has 128GB of RAM and it never crashed.
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mdyde

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Re: Hauptwerk V Freezes

PostTue Jan 21, 2020 12:20 pm

Hello tomaszartur,

There is a known bug in v5.0.0 whereby Hauptwerk can freeze if you suddenly overload the polyphony limit setting:

viewtopic.php?f=10&t=17970#p135162

That thread ( viewtopic.php?f=10&t=17970 ) lists the v5.0.0 issues and bugs of note, the bugs of which will be addressed (where possible) in v5.0.1 as a matter of high priority.

I will send you a forum P.M. with a temporary work-around.
Best regards, Martin.
Hauptwerk software designer/developer, Milan Digital Audio.
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tomaszartur

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Re: Hauptwerk V Freezes

PostTue Jan 21, 2020 1:13 pm

Thanks so much!
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mdyde

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Re: Hauptwerk V Freezes

PostTue Jan 21, 2020 1:31 pm

Thanks, tomaszartur.

You're very welcome. My apologies for that bug.
Best regards, Martin.
Hauptwerk software designer/developer, Milan Digital Audio.
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JoeChip

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Re: Hauptwerk V Freezes

PostThu Jan 23, 2020 11:00 am

I also encounter unusual freezes with big sets loaded (Brasov, Rotterdam), even playing only a few stops. Would it be possible for me to get this temporary work-around?
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mdyde

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Re: Hauptwerk V Freezes

PostThu Jan 23, 2020 11:57 am

Hello Joe,

I'll send you a forum P.M.

Since you mention it occurs with only a few stops but only with bug sample sets, (unless your polyphony limit is set very low) it probably isn't due to the v5.0.0 polyphony limit bug. Make sure you aren't trying to over-fill the computer's RAM, since doing so always risks making the computer unstable. In particular, make sure that you never let Hauptwerk's 'free GB' meter get down to zero once an organ is loaded and audio/MIDI is active.
Best regards, Martin.
Hauptwerk software designer/developer, Milan Digital Audio.
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JoeChip

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Re: Hauptwerk V Freezes

PostFri Jan 24, 2020 7:43 am

Many thanks, Martin!
I'll try again.

Jean
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mdyde

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Re: Hauptwerk V Freezes

PostFri Jan 24, 2020 8:01 am

Thanks, Jean.

(Do use the work-around I sent you anyway, for good measure.)
Best regards, Martin.
Hauptwerk software designer/developer, Milan Digital Audio.
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JoeChip

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Re: Hauptwerk V Freezes

PostFri Jan 24, 2020 2:52 pm

Dear Martin,
I've checked my RAM: not saturated. The polyphony limit is set to 4000.
Unfortunately, your solution didn't solve my problem.
During use, my computer "freezes": I hear the last sound played in a loop, while the computer write a report, before restarting.
However, I haven't had any problem today, since I unchecked the "Try to run Hauptwerk at real-time priority on Windows?" option (checked by default).
Now I have to test this longer.

Jean
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mdyde

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Re: Hauptwerk V Freezes

PostFri Jan 24, 2020 3:15 pm

Thanks, Jean.

Running Hauptwerk (or any audio/MIDI application) at real-time priority might risk stability on some PCs (depending on drivers, etc.), although most seem to be fine with it (and in fact perform better as a result).

I'll also send you the latest work-around, for good measure. Please let me know whether you still experience any freezes with that, if not running at Windows real-time priority. If you do, after rebooting, please use 'Help | Create a diagnostic file' so that you can send it to me if needed. Thanks.
Best regards, Martin.
Hauptwerk software designer/developer, Milan Digital Audio.
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JoeChip

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Re: Hauptwerk V Freezes

PostSat Jan 25, 2020 4:14 pm

Thanks a lot, Martin.
I was able to use your work-around without any problems today with the real-time option enabled!

Jean
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mdyde

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Re: Hauptwerk V Freezes

PostSun Jan 26, 2020 4:36 am

Thanks, Jean.

Excellent.
Best regards, Martin.
Hauptwerk software designer/developer, Milan Digital Audio.
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AllenKloeden

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Re: Hauptwerk V Freezes

PostSun Jan 26, 2020 9:11 pm

I'd like a copy of the workaround also, as I'm experiencing the same problem (MacMini, 16GB RAM. Thankyou
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mdyde

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Re: Hauptwerk V Freezes

PostMon Jan 27, 2020 4:28 am

Hello Allen,

I've sent you a forum P.M.
Best regards, Martin.
Hauptwerk software designer/developer, Milan Digital Audio.
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engrssc

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Re: Hauptwerk V Freezes

PostMon Jan 27, 2020 5:08 am

Here also, I saw the same problem only once so far.

Rgds,
Ed
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