Hello Les,
I checked your iLOK account and you have both licenses, HW 5 and Haupwerk 6 (so no need to redeem). HW6 is pending until you surrender Hauptwerk 5.
Try this.
- Start iLOK Manager
- Log with your credentials
- Click "your name", left pane
- Click " All licenses"
- Right click your Hauptwerk5 and select deactivated
- Double click Hauptwerk 6 license then click in the lower pane "COMPLETE" and follow the instructions.
Hauptwerk 6 should now be active.
Don't forget to download Hauptwerk 6.0.1.002 available here -
https://forum.hauptwerk.com/viewtopic.php?f=10&t=19228