Problem hauptwerk.com and VI upgrade attempt

I somehow successfully purchased (at least paid for and have emails saying so) perpetual upgrade from V to VI through PayPal. When try now to do License Migration through Support tab, get window popup saying "Please ensure you are logged into your account". When I try to click on My Account upper right corner, just have I-bar for mouse cursor and so can't select anything to figure out HOW to log in (thought I was when made the purchase??).

Also, when first go to hauptwerk.com with MS Edge browser and with Safari browser, first thing that shows is "Revolution Slider Error" and other stuff to correct something in code, which looks like some kind of Phishing thing or website error? Also if click on Online Store tab, get big "V has arrived" before listing seemingly correct products available; am I even on a good website?

Am baffled. Help??

Thanks in advance.
Barry

[micdev]

Hello Barry,

Thanks for upgrading to Hauptwerk VI.

Sorry for the error message, simply disregard the "Revolution error message"

Since you are migrating from Hauptwerk V to Hauptwerk VI you don't have any licenses to migrate and there is no need to buy the Licensing migration package.

Here are the steps to complete your upgrade

1. You will find your Hauptwerk 6 activation code in an email confirming your purchase (if you can’t find it check your spam folder). You can also find it in your Hauptwerk account (https://hauptwerk.com/my-account) then click Orders | View. Scroll to the end of the page and you will find your activation code.

2. You must then redeem that code in iLOK Manager. Once in IM, go to Licenses | Redeem... and enter the 30-digit code.

3. To activate Hauptwerk 6 you must first surrender your HW5 license. Right-click on your HW5 license abd click - Deactivate.

4. Then double click the Hauptwerk 6 license and click COMPLETE (lower pane) and follow the instructions.

Download Hauptwerk 6 installation file (link in your confirmation email) and install Hauptwerk.

Hope that helps

Hope that helps

Thanks very much for the instant reply, François!!

I got no email, checked all my mailboxes, Junk, Trash, etc.

However, was able to find my iLok code per your directions! Will complete the upgrade tomorrow.

Thanks again for your great service.

Barry

[micdev]

Your welcome.

FWIW, email just arrived.

Hello,
I need to access my Hauptwerk account to get my HW6 activation code, but my login (or password) is no longer recognized. I need assistance. Thank you in advance.

[micdev]

Bonjour Luc,

Connect using the direct link and see if it works - https://hauptwerk.com/my-account

Bonjour François,
I used precisely this link that I read in one of your previous posts, but it doesn’t work.

[micdev]

Ok, so in that case contact me on support [at] hauptwerk.com so I can give you a new password.

[micdev]

Hello again Luc,

I don't know under which name and email address you registered on Hauptwerk.com but I can't find your account. Please contact me at support [at] Hauptwerk.com