Hauptwerk is not responding

Hi everyone,

I'm currently testing Hauptwerk, in preparation for my upcoming build.

On my laptop, the software installed and started fine.

On my desktop PC however, I encountered a problem. The installation worked fine. Then, when it came to inserting my iLok credentials, I inserted the same username and password that I used on my laptop. The software then gave an error which I don't quite remember - perhaps something to do with the fact that I already started the trial on my other computer.

I tried to re-start and now Hauptwerk won't even open anymore. It shows up in the taskbar, and when I click the taskbar icon Windows says "Hauptwerk is not responding". I already tried uninstalling and re-installing, that didn't help.

I'm using Windows 10.0.19041.685 Pro 64-bit.

Lukas

[mdyde]

Hello Lukas,

Thanks very much for the interest in Hauptwerk.

I see via PACE's system that you currently have a trial licence for Hauptwerk activated to your iLok Cloud. Hence please try:

- Make sure that the current version of iLok License Manager is installed on both your laptop and your desktop PC: https://ilok.com/#!home

On your laptop:

- Exit Hauptwerk if it's currently running.

- Launch iLok License Manager, and select 'File | Close All Cloud Sessions' from the menu.

On your desktop PC:

- Reboot the PC, for good measure.

- Launch iLok License Manager, and select 'File | Open Your Cloud Session' from the menu.

- Launch Hauptwerk. It should be able to launch successfully this time, since the iLok Cloud session (which contains your trial licence) will be open on that PC.

The important thing to remember when using iLok Cloud (as opposed to an iLok dongle) is that you can only have your iLok Cloud session open on one computer at a time, and that the iLok Cloud session needs to be open on the relevant computer when using Hauptwerk.

Does that solve it?