Hello Mike,
Briefly (since Hauptwerk v4 is no longer officially supported), to add to Ed's reply, I'd suggest:
- Make sure that you only have one Hauptwerk v4 (HASP) dongle attached to the computer at a time, and that it (and only it) is attached before launching Hauptwerk. Perhaps having two attached might cause some problem with the driver (or there might be insufficient USB power for both, or something like that).
- Make sure that all available Windows updates for the relevant operating system version (e.g. Windows 7) are installed. (Perhaps the HASP driver, or dongle firmware isn't compatible with some earlier Windows components.)
- Likewise make that the PC's BIOS is up to date.
- Make sure you have the current version of the HASP driver installed. Maybe John has an older version installed that isn't compatible with the firmware version within the relevant dongle. I'm not sure whether MDA still hosts the file publicly, but it can be downloaded from its makers here:
Windows HASP run-time environment v8.15 GUI installer:
https://supportportal.gemalto.com/csm/? ... =KB0018320macOS HASP run-time environment v8.16 GUI installer:
https://supportportal.gemalto.com/csm/? ... =KB0018323
Best regards, Martin.
Hauptwerk software designer/developer, Milan Digital Audio.