Activation Problem H8

I installed HK8 a couple of weeks ago before I went on holiday. I now have arrived back and am unable to start HK. The opening screen displays "All visible licenses expired". I hace tried to activate it with my code and all boxes are ticked but when I enter next, the code redemption limit has been reached. Can you please dig me out of this hole. Looking at iLok, both HK7 and HK8 are displayed but greyed out.

[mdyde]

Hello David,

Thanks very much for buying the upgrade.

Please send an email to Francois at support [at] hauptwerk zendesk com, and let him know your iLok username (not the password), so that he can have a look in PACE's system to see the current status of your Hauptwerk v8 activation, and will hopefully then be able to see what you need to do. Thanks.