I need help!!

I have spent all day chasing my tail trying to get HW7 up and going.
I run a dinosaur RME 9632 PCI card which normally gives me a good 8 stereo channels.

Today I have 3 issues .....
1. Today no matter what I did all organ perspectives feed into just one stereo channel.

2. There is so much static in one stereo output I cannot switch it on.

3. Every minute or so a large crack comes from my speakers. Not good.

Any thoughts?
Stephen

[mdyde]

Hello Stephen,

Have you done anything that might be relevant to the computer since it was last all working properly, such as:

- Applying any OS updates?
- Applying any driver updates?
- Applying any BIOS updates?
- Applying any firmware updates?
- Changing any settings in RME's software?
- Changing any hardware settings on the RME unit itself?
- Resetting the firmware within the RME?
- Installing anything?
- Changing any physical connections?
- Upgrading Hauptwerk from a previous version, or reinstalling Hauptwerk?
- Changing any audio/routing settings in Hauptwerk?

Martin, thanks for the quick reply.

Windows 10 did an upgrade when I switched off last time (nearly a week ago).
Some of your other suggestions have occurred today, after the problems.

Stephen

[mdyde]

Thanks, Stephen.

It's always possible that your RME 9632 PCI card has simply developed a malfunction, especially given its age. However, assuming that isn't the case, probably the Windows 10 update has caused the problems somehow (e.g. a driver compatibility issues).

I would recommend:

- Download the latest version of the motherboard's BIOS from its manufacturer and install it.
- Apply any more available Windows 10 updates.
- Reboot if any updates were applied.
- Download and (re-)install the latest version of the firmware for the RME (available via the 'Drivers' tab): https://rme-audio.de/hdsp-9632.html
- Do likewise for its driver.
- Try reverting the RME firmware's settings back to factory defaults (if possible).
- Reboot again.
- On Hauptwerk's "General settings | Audio device ..." screen, verify that the RME's ASIO driver is (still) selected.

If that doesn't fix it, for testing purposes:

- Launch Hauptwerk via a 'spare' 'Hauptwerk (alt confg N)' configuration (desktop shortcut) .

- Use 'File | Revert all settings to factory defaults' within that configuration to ensure that all of its settings are (still) at their defaults. (Hauptwerk will exit after you revert the settings.)

- Re-launch that same 'Hauptwerk (alt confg N)' configuration, and select the RME's ASIO driver for audio output.

- Load St. Anne's and click on stops/keys to verify whether the first channel pair on your RME are working properly. (With default settings, Hauptwerk will route all audio to the driver's first channel pair.)

- If so (still in that configuration), on the "General settings | Audio mixer" screen, try changing the audio output channel pair to 3+4 for master mix bus 1 (the main stereo output), so as to test whether driver channels 3+4 are also working).

- Them do likewise (still for master mix bus 1) for audio output channel pair 5+6, test it, then 7+8.

Do you then get audio properly through each of those device channel pairs?

Martin,
What a morning I have had!

I followed your schedule, carefully noting what did.

End result .... No change (except I may have to load organs from scratch, and redo my piston toolbars.)

After I did all that I thought more carefully about my PCI RME card set up.

The RME card puts out all sorts of channels (RCA, optical, digital etc) depending on what extension leads I plug into it. The one channel that was sounding was one of these.
But there is another card that sends out 4 channels, ie 2 stereo channels. These were the one that were not sounding.

This small extension card is connected to the PC by only a power lead, and connected to the main RME card by a 2 wire lead marked ADAT1.

I think the problem was this little red/black lead.

I removed both RME boards, and replaced them, making sure this little lead was firmly attached at both ends.

Good news ..... The dinosaur not only lives but roars again!

Thx for your help, which finally got me to think more carefully.

Stephen

[mdyde]

Thanks, Stephen. Excellent -- glad to hear you managed to track it down.