Hello Richard,
Please see the insert card included in the Hauptwerk software box which has instructions about the licensing. You need to submit a license update request file since by default the Hauptwerk USB keys are sent out without the license contained. You can either email that update request file to the email address listed on the insert card or use the form online at http://www.hauptwerk.com/licenseupdates
If your Hauptwerk computer is not online you can create the file on that computer and transfer it to a computer that is online and send it that way, then do a reverse process when we send the license update back to you.
Thank you and I hope that helps.