I bought a MOTU 24ao for a budget church installation recently. I don't have the console for it yet, but I've been playing around with it using a Casio keyboard. Being relatively new to MOTU and Hauptwerk in general, I have 3 issues I could use help with:
1. When switching between samples sets using a different sample rate, I get an error in HW about setting it to 0Hz because of not being able to communicate or something (sorry I don't have the exact error message and it's not connected to the internet.) I can see the interface switch and lock to the new sample rate, but HW still errors out. If I unload and reload the same instrument, it's fine. Alternatively, I can change the sample rate using the MOTU web tool, and it loads fine. Do I need to somehow delay HW while the interface changes clock rates and locks? I disabled the interface in Windows sound properties to rule out interference. Any ideas?
2. Often the MOTU discovery app takes several minutes to show my device exists in the system tray. Is this normal?
3. If I turn on the interface AFTER loading Windows, HW errors out (something about buffers, again sorry I don't know the exact error message - next time I'll write it down) and the only thing I've been able to do is reboot the computer.
I am using USB. I haven't tried MOTU tech support yet as I thought these might be simple fixes for experienced folk and I can still use it fine. When the organ is launched, however, I have a computer illiterate colleague who I share the bench with and need to make it easy for her. Thanks for any ideas.
1. When switching between samples sets using a different sample rate, I get an error in HW about setting it to 0Hz because of not being able to communicate or something (sorry I don't have the exact error message and it's not connected to the internet.) I can see the interface switch and lock to the new sample rate, but HW still errors out. If I unload and reload the same instrument, it's fine. Alternatively, I can change the sample rate using the MOTU web tool, and it loads fine. Do I need to somehow delay HW while the interface changes clock rates and locks? I disabled the interface in Windows sound properties to rule out interference. Any ideas?
2. Often the MOTU discovery app takes several minutes to show my device exists in the system tray. Is this normal?
3. If I turn on the interface AFTER loading Windows, HW errors out (something about buffers, again sorry I don't know the exact error message - next time I'll write it down) and the only thing I've been able to do is reboot the computer.
I am using USB. I haven't tried MOTU tech support yet as I thought these might be simple fixes for experienced folk and I can still use it fine. When the organ is launched, however, I have a computer illiterate colleague who I share the bench with and need to make it easy for her. Thanks for any ideas.