I purchased two of the touch monitors by Keytech from Brett a few years ago. It has only been until recently (Jan) that I have been experiencing an inability of the screens to follow my touch. I used the supplied 25 point calibration application to recalibrate the screens and they accurately calibrated the screens. When I restart Hauptwerk it seems that the previous calibration has been lost and I have to recalibrate the screens all over again. Since I have an previous version of Hauptwerk and OSX stored as a back-up on a second hard drive in my MacPro, I checked out the calibration on that one and it works perfectly. The baffling thing is that I swear that the calibration worked on my latest version of Hauptwerk (4.2.2) and OSX (10.10), too, but this has been going on so long I forget.
I contacted a Mr. Robby Yu of Keytech several times and he sends me links to files that he says will fix the problem but nothing does. Has this been an issue ? Mr. Yu has suggested the problem is with Mac but like I said the touch screens work accurately with a previous version of Hauptwerk and I believe that they worked with the latest version, too until about Jan of this year.
I would like to fix this problem as I cannot use both monitors, only one. Do you have any suggestions ? Its very frustrating to not be able to use both monitors. If I recalibrate them both before I play, it works fine. It seems that Keytec has no way of "saving" the calibration.
Antoni
Antoni
I contacted a Mr. Robby Yu of Keytech several times and he sends me links to files that he says will fix the problem but nothing does. Has this been an issue ? Mr. Yu has suggested the problem is with Mac but like I said the touch screens work accurately with a previous version of Hauptwerk and I believe that they worked with the latest version, too until about Jan of this year.
I would like to fix this problem as I cannot use both monitors, only one. Do you have any suggestions ? Its very frustrating to not be able to use both monitors. If I recalibrate them both before I play, it works fine. It seems that Keytec has no way of "saving" the calibration.
Antoni
Antoni