I would like to hear from anyone who has had a problem with this device where the sample-set loads to 100% and then defaults to the HW screen rather than displaying the virtual console. If I load the organ again, it almost always loads correctly at the 2nd attempt. But this is no good whatsoever if the console is running in "headless" mode, and still very annoying even in a home-use situation. I currently have 5 units here which I can't use (mostly returned by customers).
I have downloaded the latest USB and FireWire drivers from Behringer's website, and it makes no difference whether I use it on Windows 7 or 10, on FireWire or USB.
I have contacted Behringer's UK support people, who initially appeared concerned and helpful, but haven't been. I have sent them HW activity logs and screenshots of error messages. Anyone else who wants to see these can look here: https://www.dropbox.com/s/5nrf82ctwiqfr ... s.doc?dl=0.
Having worked with Hauptwerk for nearly 12 years now, using a range of other interfaces including M-Audio Audiophile 2496, Delta 1010LT, Profire 610 and FastTrack C600, Focusrite Saffire LE and Saffire Pro 24, and MOTU Ultralite Hybrid Mk3, I have never encountered this problem on any interface other than the FCA610.
We need to get Behringer to fix this, as it is obviously a Behringer problem and not a Hauptwerk one.
Can anyone in the US/Canada put me in touch with support people over there? I find they are usually much more helpful than European-based ones. Names & phone numbers would be even better.
Additionally I would suggest that anyone else experiencing the same problem should e-mail Patrick Karvounis (Senior Specialist, Care) on carecrea@music-group.com quoting
Support Request (Case: 00596829) [ ref:_00D2818RET._50028m0Mo6:ref ].
Thanks in advance for your help.
I have downloaded the latest USB and FireWire drivers from Behringer's website, and it makes no difference whether I use it on Windows 7 or 10, on FireWire or USB.
I have contacted Behringer's UK support people, who initially appeared concerned and helpful, but haven't been. I have sent them HW activity logs and screenshots of error messages. Anyone else who wants to see these can look here: https://www.dropbox.com/s/5nrf82ctwiqfr ... s.doc?dl=0.
Having worked with Hauptwerk for nearly 12 years now, using a range of other interfaces including M-Audio Audiophile 2496, Delta 1010LT, Profire 610 and FastTrack C600, Focusrite Saffire LE and Saffire Pro 24, and MOTU Ultralite Hybrid Mk3, I have never encountered this problem on any interface other than the FCA610.
We need to get Behringer to fix this, as it is obviously a Behringer problem and not a Hauptwerk one.
Can anyone in the US/Canada put me in touch with support people over there? I find they are usually much more helpful than European-based ones. Names & phone numbers would be even better.
Additionally I would suggest that anyone else experiencing the same problem should e-mail Patrick Karvounis (Senior Specialist, Care) on carecrea@music-group.com quoting
Support Request (Case: 00596829) [ ref:_00D2818RET._50028m0Mo6:ref ].
Thanks in advance for your help.