I would like to publish my new sample set soon and have already sent a mail to MDA twice for this purpose that I need a serial number for the encryption. But I don't get any reaction from MDA to my emails. What goes wrong?
I have had delayed responses to e-mails too. They are probably very busy (a) because of the current sale, and (b) because they are working hard on a new security system.
You're not alone in this regard. MDA have not responded to a number of emails from myself and others regarding other matters in the past week and a half.
However in the midst of this they did respond to process a dongle update for a sample set purchase.
I continue to give them the benefit of the doubt regarding their current work pressures.
Doug S. wrote:I just hope HW doesn't get snatched up by a large toaster manufacturer.
You mean large toaster VS small toaster? Seems a more appropriate snide remark on a pipe organ forum. Maybe you should figure out your priorities. Steve
Apologies, we are doing the best we can do get to emails for support while we are working on several new things at once. Thomas I will get back to your email shortly regarding your new instrument. Thanks for your patience!
Thanks for the reply, Brett. I think most of us understand the situation, albeit mixed with impatience. That includes waiting for new sample set license activation for which I am also waiting.