Sun Jul 21, 2019 11:51 am
Dear all,
Fokko, I apologize for the delay you have had with the license transfer. Please note this was a situation that is not normal. We do typically handle normal license updates within 24-48 hours, sometimes they are a bit delayed due to the weekend (we never let updates go a week, if so chances are it ended up in your junk mail, please always check junk mail if you do not have an update back, or your email provider blocked the email all together).
License transfers do take longer than normal due to the methods required to updates keys. Paul contacted us about the transfer but we couldn't begin the process until we obtained permission from the producer (Voxus in this case). Until we get that we are in a holding pattern. Then we need to wait to get the license removed from the original key before we can add it to yours. That said, I think it took some time to hear from Voxus and the process got behind. The whole current license system is being changed and will soon no longer have these delays for either new licenses or transfers. Everything will be pretty instant. We are well aware of the issues with the current licensing situation and for that I apologize and it's something we have been working this entire year to change. We have additional programmers working to get the new updates rolled out ASAP along with a new website which will also be mobile friendly).
The old license system was OK for the earlier days of Hauptwerk, but recently it has fallen short due to the increasing customer base and also the increasing number of sample sets using the licensing system. Since it requires manual intervention the updates cannot always be handled in real time and we do not want to train up new help on a system that will soon be replaced, so we are currently in an in between stage that I admit is not ideal, but it will soon be much better!
Again I sincerely apologize and we are striving to get new updates out that will fix all of these shortcomings and make the customer experience 100% better!
Your update BTW has been sent back so please check for that in your inbox.
Thanks for everyone's support and understanding!
Brett Milan
Owner
MILAN DIGITAL AUDIO