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Trouble transferring to new computer (Old one died)

Hauptwerk software technical support only. Please make sure you have read the manual, tutorials and FAQ pages before requesting support.

Trouble transferring to new computer (Old one died)

Postby MDavenport » Thu Jul 25, 2019 6:45 pm

It finally happened. My 11 year old computer that was dedicated to Hauptwerk died last week. Luckily I had backed up the Hauptwerk Folder and the Sample Set Folder but I must have missed something.

I have my new PC and have put those folders into the new computer and have the dongle in place but I cannot find anywhere to be able to start HW in those files.

Any ideas what to do?

-=Martin=-
Central Virginia
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Re: Trouble transferring to new computer (Old one died)

Postby engrssc » Thu Jul 25, 2019 7:15 pm

Can you download a fresh copy of HW?

Rgds,
Ed
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Re: Trouble transferring to new computer (Old one died)

Postby MDavenport » Thu Jul 25, 2019 7:40 pm

I am guessing I could. Does that mean I have to buy it all over again? I have the advanced edition.

-=M=-
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Re: Trouble transferring to new computer (Old one died)

Postby mnailor » Thu Jul 25, 2019 8:04 pm

You can download the Hauptwerk installer without repurchasing it. I think I just had to give my name an email to verify I have a license.
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Re: Trouble transferring to new computer (Old one died)

Postby MDavenport » Thu Jul 25, 2019 8:32 pm

Who did you send the request to?

Thanks,

-=Martin=-
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Re: Trouble transferring to new computer (Old one died)

Postby engrssc » Fri Jul 26, 2019 2:09 am

Just follow the instructions on this page. There is no charge for these
downloads as you have already paid for the license which is on the dongle.

http://www.downloadhauptwerk.com/win

On the right side of the page, under the box for your name, email, etc,
click on the Update Installer, press Submit bottom.
This will load the installer to your desktop.
Also, if needed is the Full Version and the User Guide.

Further down on that page on the left,, you can download
the dongle driver.

Hauptwerk USB Key Drivers
Drivers for the Hauptwerk USB Key are required if you have
a license for Hauptwerk
.

Rgds,
Ed
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