From what I observe, you have bought two items from Milan Digital Audio, MDA, at the same time.
The present HW licence system works with one item at a time.
When you buy a sample set or an upgrade to HW from basic to advanced edition, you should receive an email from MDA asking you to create a licence update request. You do this from the HW program, using the File, generate a licence update request .
We need to perform a license update to your Hauptwerk USB key for a recent order you have made. Please follow the steps below to initiate your license update.
1. Attach the Hauptwerk USB key to your computer and launch Hauptwerk.
2. Click "File | Create a license update request file..."
3. Save the file to your desktop (do not zip or modify this file).
Visit this page to submit your license update request file and we will send the update back to you as soon as possible with instructions for applying the update.
IMPORTANT: Once you have used the 'File | Create a license update request file...' menu option to create the file to send to us, please do not use this menu option again until you have received and have applied the file that we will email back to you, otherwise the update will need to be repeated.
This creates a file which you send to MDA as a mail attachment (as per the instructions you should have received).
MDA use this to create the licence update file which will add this “product” to your set of licensed products. They will send this to you as an email attachment.
Follow the steps below to apply your license update.
1. Save the attached file to your desktop (do not unzip or rename this file).
2. Attach the Hauptwerk USB key to your computer and launch Hauptwerk.
3. Click "File | Apply a license update file..."
4. Select the license update file from your desktop then click OPEN.
5. Restart Hauptwerk and your license will be applied.
When you receive this, using HW you must apply this to your system using the HW File, apply licence update. Only when you done this is your licence on your system licensed to use the product you have purchased..
If you buy two products (at the same time), you must complete the process, including applying the licence, for one before starting at the beginning (generating the licence update request) for the other product.See page 171 in the manual for some info and pg 11 for general information.
When you buy your first licenced product you are sent the USB dongle and I think the instructions may be slightly different....
The current licensing system is to be updated/enhanced in the near future...
(Cold comfort...)
Iain