adrianw wrote:There has been no response to that post from MDA, and it's now almost three months since my original request.... I can only assume that my request keeps failing to reach the appropriate person
You are clearly a wonderfully patient and forgiving person. Me? Not so much. I find this frankly
shocking. Unacceptable. Literally inexcusable.
When I was little I learned that if a company wanted to be successful THE CUSTOMER IS (was) KING. The customer is (was) never wrong.
With MDA I keep being surprised how endlessly forgiving customers are of just about everything. Endlessly making allowances. Fondly telling each other how small and vulnerable a company MDA must be, how "we" need to help them to survive, how "we" are such a tiny little niche market, which it seems to be assumed can never grow (much). (Of course no one has any real information or hard facts about any of this.)
MDA customers go willingly along with any imposition (like being practically force-fed a new version of their software that obliges them, even in the best-case scenario where nothing goes wrong, to spend endless hours procuring that ilok device and re-downloading and re-installing their encrypted sample sets) AND PAY FOR THE PRIVILEGE.
MDA can do any wrong and create any mess they like and people will simply cut them some (more) slack. Sometimes customers do get a bit annoyed. Some have recently vented anger in this forum from whom I would not have expected it. But most seem to have piped down and become tame again and will docilely do their upgrade.
Of course since MDA is a monopolist we are dependent on them if we want to use the superb software that Hauptwerk is. Still one (I) would expect a lot more gritting of teeth than I can hear.
How wonderful to have such angelic customers!
It occurs to me that with better (or indeed any) marketing the customer base for Hauptwerk might ALREADY be a lot larger than it is now. But perhaps then it would contain a lower percentage of angels!