Hello all,
Just to recap my steps so far:
1. Paid for the v5 advanced upgrade.
2. Paid for iLok dongle. – my HW setup is not connected to the internet.
3. Created iLok account.
4. Downloaded Hauptwerk v5
5. Plugged Ilok into HW PC (directly connect, not through a hub or extension cable)
6. Activated Hauptwerk v5
7. Downloaded all MDA Sample Sets (which, by the way, was not an apparent requirement. Lots of 'hunting' on the forum to find the pdf link. A simple email from MDA would have been nice!!)
8. Migrated v4 SampleSets to v5
9. Uninstalled and reinstalled all MDA v5 Samplesets.
10. Restored Hauptwerk from my final v4 back up - why? Because, quite frankly, after 4 complete days of downloading, registering, licensing, uninstalling, reinstalling, waiting, googling, searching the forum, I was too exhausted to even begin trying to figure out the new audio features of v5. And, yes, I've read the new manual pages 166-201 4 times, and still cannot grasp the concepts.
Now, my Salisbury organ, which used to load at 24bit and leave me 3GB of RAM available, now requires me to load it in 20bit, with only 1GB of RAM leftover. Now I have a lesser quality version of the same instrument I had last month in v4.
$200 for the upgrade, $50 for the dongle, and 3 days of my life completely gone, but at least it worked, and was up to date. Or so I thought….
I thought I was finished.
Nope.
Now, when I start my Windows computer, HW doesn't load at startup. I put HW in the startup tray, but I get a notice advising "PACE License Support Software required.". Nothing works. I tried changing the startup delay in HW – it was set to 3 seconds. 5 seconds. Nope. 10 seconds. Nope. I don’t think the delay feature bypasses iLok. (Perhaps if the ILok isn’t seen, then HW can’t begin the startup (or delay process) – at least this is how it seems to me.)
My iLok account is active, all my licenses are there. HW v5 worked up to yesterday. My setup is not connected to the internet, and has not been during this entire upgrade ordeal. If I connect my HW computer to the internet, and try to start HW, it works. Why?
At the moment, the only way I can use my HW is to:
1. Move the console (nothing is easier or more enjoyable then moving an organ console, btw).
2. Connect the HW pc to the internet.
3. Uninstall PACE.
4. Download a 'new' version of PACE (even though it's identical to the one on my PC).
5. Reinstall PACE.
6. Log into the Licensee Manager, where I can view the beautiful array of my HW and Sampleset Licenses, which are ALL on my iLok dongle.
7, Move the console back.
8. Launch HW. HW now works. This time.
If I unplug the internet, it will continue to work, but once I exit HW, I cannot reload it.
When I unload the organ, I get a “Hauptwerk (64bit, AVX) has stopped working”. I cannot complete a shut down/exit without interacting with the monitor.
Even with moving the console, connecting to the internet, etc., I still have to interact with the PC on startup and shut down. Neither was required in v4. V4 just worked.
The iLok Dongle is connect to the PC in the same slot through all of the above. It doesn’t get unplugged or moved at all.
I cannot launch the Licensing manager when not connected to the internet. Even when I do connect, it prompts me that there is an error, and the software needs to be reinstalled. Ok fine. Once. Repeatedly? Numerous times per day? This is not acceptable.
I have lost so much confidence in the HW and the MDA team. I have lost my confidence in this product. I am tired of spending DAYS (not hours) trying to reload the exact same sampleset that has worked perfectly for years.
I need help! What is wrong with my license?
Kevin
Just to recap my steps so far:
1. Paid for the v5 advanced upgrade.
2. Paid for iLok dongle. – my HW setup is not connected to the internet.
3. Created iLok account.
4. Downloaded Hauptwerk v5
5. Plugged Ilok into HW PC (directly connect, not through a hub or extension cable)
6. Activated Hauptwerk v5
7. Downloaded all MDA Sample Sets (which, by the way, was not an apparent requirement. Lots of 'hunting' on the forum to find the pdf link. A simple email from MDA would have been nice!!)
8. Migrated v4 SampleSets to v5
9. Uninstalled and reinstalled all MDA v5 Samplesets.
10. Restored Hauptwerk from my final v4 back up - why? Because, quite frankly, after 4 complete days of downloading, registering, licensing, uninstalling, reinstalling, waiting, googling, searching the forum, I was too exhausted to even begin trying to figure out the new audio features of v5. And, yes, I've read the new manual pages 166-201 4 times, and still cannot grasp the concepts.
Now, my Salisbury organ, which used to load at 24bit and leave me 3GB of RAM available, now requires me to load it in 20bit, with only 1GB of RAM leftover. Now I have a lesser quality version of the same instrument I had last month in v4.
$200 for the upgrade, $50 for the dongle, and 3 days of my life completely gone, but at least it worked, and was up to date. Or so I thought….
I thought I was finished.
Nope.
Now, when I start my Windows computer, HW doesn't load at startup. I put HW in the startup tray, but I get a notice advising "PACE License Support Software required.". Nothing works. I tried changing the startup delay in HW – it was set to 3 seconds. 5 seconds. Nope. 10 seconds. Nope. I don’t think the delay feature bypasses iLok. (Perhaps if the ILok isn’t seen, then HW can’t begin the startup (or delay process) – at least this is how it seems to me.)
My iLok account is active, all my licenses are there. HW v5 worked up to yesterday. My setup is not connected to the internet, and has not been during this entire upgrade ordeal. If I connect my HW computer to the internet, and try to start HW, it works. Why?
At the moment, the only way I can use my HW is to:
1. Move the console (nothing is easier or more enjoyable then moving an organ console, btw).
2. Connect the HW pc to the internet.
3. Uninstall PACE.
4. Download a 'new' version of PACE (even though it's identical to the one on my PC).
5. Reinstall PACE.
6. Log into the Licensee Manager, where I can view the beautiful array of my HW and Sampleset Licenses, which are ALL on my iLok dongle.
7, Move the console back.
8. Launch HW. HW now works. This time.
If I unplug the internet, it will continue to work, but once I exit HW, I cannot reload it.
When I unload the organ, I get a “Hauptwerk (64bit, AVX) has stopped working”. I cannot complete a shut down/exit without interacting with the monitor.
Even with moving the console, connecting to the internet, etc., I still have to interact with the PC on startup and shut down. Neither was required in v4. V4 just worked.
The iLok Dongle is connect to the PC in the same slot through all of the above. It doesn’t get unplugged or moved at all.
I cannot launch the Licensing manager when not connected to the internet. Even when I do connect, it prompts me that there is an error, and the software needs to be reinstalled. Ok fine. Once. Repeatedly? Numerous times per day? This is not acceptable.
I have lost so much confidence in the HW and the MDA team. I have lost my confidence in this product. I am tired of spending DAYS (not hours) trying to reload the exact same sampleset that has worked perfectly for years.
I need help! What is wrong with my license?
Kevin