Hello Spharticus,
Spharticus wrote:I don't have an email notification either, I checked my spam folder as well. I submitted my request using the website form. I only know I have the trial licenses because I logged into my iLok account for another reason and saw them (thank you). So Francois was timely and helpful but no email. :D
Thanks for the information. In that case, presumably MDA currently deposits them directly to your iLok account (or at least Francois did on that occasion).
David -- for good measure, please also check whether the trial licences are already in your iLok account. (If so, you would just need to right-click on them to activate them.)
Spharticus wrote:1) From your comment above if I purchase the sample set I don't have to remove or reinstall anything because the license will be updated separately and the package files don't change
Correct.
Spharticus wrote:2) I got an error installing the Willis file 1/1, error 1233. I sent a diag file dump and a screenshot to upgrades at hauptwerk.com
(I'm not sure off-hand whether MDA still uses that email address, which if I recall correctly was for v4->v5 licence upgrades, so if you hadn't heard back from us, then probably your email wasn't received.)
Error 1233 will be given by Hauptwerk's component installer if it can't remove a file. Probably that will be due to a file/folder permissions issue, or a virus scanner (or similar) trying to scan a file as Hauptwerk is trying to delete it, or, if using a Mac, then it might be due to a non-7-bit character within a file/folder name in the sample set (although that doesn't apply in the case of the Salisbury sample set, to my knowledge). See also this topic:
viewtopic.php?f=4&t=19334&p=145161&hilit=file#p145139If that doesn't solve it, please try forwarding your email and diagnostic file to
support [at] hauptwerk.com, so that Francois can see the specific details. Thanks.
Best regards, Martin.
Hauptwerk software designer/developer, Milan Digital Audio.